I suddenly can't make or receive phone calls.Was this review helpful to you?
Verizon will be the last place I would ever want to have business with. Someone went to Verizon with my brother's information and opened up a line without him signing anything, they even confirmed it that it was a fraud but they wanted him to contact the fraud department and they will take care of the rest. Because my brother in law is handling my brother's bills, he received the bill and went and paid for it. It was $323.00. He didn't know that my brother don't have a phone with this sorry company. He was with GCI. Went in later on that same day because it was confirmed that he didn't have any bills with this sorry company. They said they will cancel everything because it was fraud. Two days ago received a bill now $535.00. Went in there same thing call the fraud line. Called the fraud line and they turned around and offer a deal by paying the 40% of the bill. Why in the world would someone want to pay something that they screwed up by signing up a phone under my brother's name. Went in again today, they came up with a lame story by saying that they only suspended the line but after few months it will kick back on. We didn't ask for you to just suspend the line, you confirmed that it was fraud so you said that the line will be canceled, but nothing was said about the $323 that was paid in error. I think the company alone is fraud that is why they allow fraud activities.Was this review helpful to you?
Lousy Verizon service here. Not really even Verizon. they cant get it up in any of the ports for cruise ships in Alaska. they borrow services from AT&T and gci.Was this review helpful to you?
My T-Mobile service has worked badly since I got that phone two years ago, even in major metropolitan areas like Los Angeles. In Anchorage I can usually make and receive calls without getting cut off, but the data service is horrible, plus I keep getting (wrong) messages warning me that I am on "international data roaming" and running up hundreds of dollars of charges. When I call they say I'm too near the Canadian border. I point out that by this measure, Los Angeles should be on international data roaming as it's "too near" Mexico. Last fall my g-mail failed entirely and I had to have it forwarded to another service to get my e-mail. I had to do a manual reset on the phone when I got home, and get a new sim card. The last straw was the letter today saying that T-Mobile is going to begin choking data if you are roaming. Since they have no towers in Alaska, that means I could be in the middle of a business trip and suddenly find myself with no data service. Good-bye T-mobile. Freedom Day is March 9th! Plus their customer service is now as bad as any other company's. It took half an hour to get through to anyone because my inquiry did not fit into any of their categories so I got cut off three times. I'm asking on Facebook what my Alaskan friends have and will have to make a switch, as I visit frequently and am considering relocating there.Was this review helpful to you?
I had great reception with T-Mobile (as they use other networks) since I came up from the lower 48 to help out with my sick father. They just sent me a letter today saying they are canceling my service next month because they pay roaming fees to other companies and I roam to much. They said it is a courtesy not to charge their own people with roaming fees but now that it has happened to much they have to "let me go". I told him I left ATT after 10 years because of horrible customer service and I pay on time every month but you are just gonna drop me and he said oh well sorry. What great customer service this place has as well. Now my parents, siblings and cousins are all leaving T-Mobile. So good job, hope losing 6 customers was worth it.Was this review helpful to you?
I moved to Anchorage from PA in March 2011. My Verizon phone worked great until the Fall of 2011 (at the end of tourist season). Since then, ACS throttles my data connection. I have called and complaind several times and both Verizon and ACS says there isn't anything they can do. My data connection is so bad that I often have issues loading facebook. The connection is so bad that I don't even try to watch videos anymore on my phone. But yet, my connection was perfect all last summer. I could watch videos one after the other. But as soon as the tourist season was over, so was my good connection. ACS should be ashamed of theirselves for having an agreement with Verizon and yet throttling Verizon connections to the point of it being useless. :(Was this review helpful to you?
Connected here with my Droid X and wifi hot spot. Typing this on my iPad. So, if you see this post eat your heart out.Was this review helpful to you?
No cell coverage at all in Anchorage or Kodiak. No roaming capabilities either.Was this review helpful to you?
I went on a cruise to Alaska and hoped to use my Droid for phone and for internet. While I occasionally was able to make a call, I was never able to receive one (straight to voicemail - no rings) and I could never get any internet connection. Very disappointing as those who had ATT service were able to get reception everywhere we went.Was this review helpful to you?
When I first purchased my phone I was getting very good reception but in the last two months I have had little or no reception at all. Even if I go out in my front yard or back yard.Was this review helpful to you?