My T-Mobile service has worked badly since I got that phone two years ago, even in major metropolitan areas like Los Angeles. In Anchorage I can usually make and receive calls without getting cut off, but the data service is horrible, plus I keep getting (wrong) messages warning me that I am on "international data roaming" and running up hundreds of dollars of charges. When I call they say I'm too near the Canadian border. I point out that by this measure, Los Angeles should be on international data roaming as it's "too near" Mexico. Last fall my g-mail failed entirely and I had to have it forwarded to another service to get my e-mail. I had to do a manual reset on the phone when I got home, and get a new sim card. The last straw was the letter today saying that T-Mobile is going to begin choking data if you are roaming. Since they have no towers in Alaska, that means I could be in the middle of a business trip and suddenly find myself with no data service. Good-bye T-mobile. Freedom Day is March 9th! Plus their customer service is now as bad as any other company's. It took half an hour to get through to anyone because my inquiry did not fit into any of their categories so I got cut off three times. I'm asking on Facebook what my Alaskan friends have and will have to make a switch, as I visit frequently and am considering relocating there.Was this review helpful to you?
I had great reception with T-Mobile (as they use other networks) since I came up from the lower 48 to help out with my sick father. They just sent me a letter today saying they are canceling my service next month because they pay roaming fees to other companies and I roam to much. They said it is a courtesy not to charge their own people with roaming fees but now that it has happened to much they have to "let me go". I told him I left ATT after 10 years because of horrible customer service and I pay on time every month but you are just gonna drop me and he said oh well sorry. What great customer service this place has as well. Now my parents, siblings and cousins are all leaving T-Mobile. So good job, hope losing 6 customers was worth it.Was this review helpful to you?
I moved to Anchorage from PA in March 2011. My Verizon phone worked great until the Fall of 2011 (at the end of tourist season). Since then, ACS throttles my data connection. I have called and complaind several times and both Verizon and ACS says there isn't anything they can do. My data connection is so bad that I often have issues loading facebook. The connection is so bad that I don't even try to watch videos anymore on my phone. But yet, my connection was perfect all last summer. I could watch videos one after the other. But as soon as the tourist season was over, so was my good connection. ACS should be ashamed of theirselves for having an agreement with Verizon and yet throttling Verizon connections to the point of it being useless. :(Was this review helpful to you?
Connected here with my Droid X and wifi hot spot. Typing this on my iPad. So, if you see this post eat your heart out.Was this review helpful to you?
No cell coverage at all in Anchorage or Kodiak. No roaming capabilities either.Was this review helpful to you?
I went on a cruise to Alaska and hoped to use my Droid for phone and for internet. While I occasionally was able to make a call, I was never able to receive one (straight to voicemail - no rings) and I could never get any internet connection. Very disappointing as those who had ATT service were able to get reception everywhere we went.Was this review helpful to you?
When I first purchased my phone I was getting very good reception but in the last two months I have had little or no reception at all. Even if I go out in my front yard or back yard.Was this review helpful to you?
Terrible coverage, phone is constantly searching for a signal and gets at most 1 or 2 bars then loses coverage soon after. Have to go outside to make or receive calls.Was this review helpful to you?
T-Mobile digitally roams on ATT and GCI towers in Anchorage, depending on what part of town you're in. I get 3-5 bars anywhere in town. Data service on the phone is through either ATT or GCI, so you would expect same results as those customers around town. I also have an iPhone 3GS, that only get EDGE data service here (typical with unlocked iPhones with TMobile); voice service is crappy, but that's iPhones in general. Overall, no complaints at all. And T-Mobile is very helpful in getting you set up.Was this review helpful to you?
Many dropped calls. Many calls go straight to voice mail, sometimes taking as many as three days to show up on the phone. Calls from outside Anchorage are dropped or never get through. Numerous calls to AT&T and no positive results. Poor phone service, extremely poor customer service. But they never fail to remind me that I am eligible for an upgrade... not going to happen.Was this review helpful to you?