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I started with Suncom in 2000. When they became AT&T the service sucked. I switched to Cingular and the service was great. Then AT&T took over Cingular and it is the worst service ever! I contacted AT&T about it. They told me it was my phone, so I went out and got a LG Shine(had to sign-up for a 2 year upgrade) and now it is even worse! I can not get any reception in my house! I NEVER had this problem with Cingular. WAKE UP AT&T! You need to fix this problem! I guess I will return the LG Shine and switch to another carrier.