Carrier / Rating

Location / Comment

Date

Verizon has the worst possible customer service. It doesn't help that I lose tons of calls, get 0 service when driving on Reems around Greenway, and that half the time, I have the phone in my hand WAITING for a call only to hear, beep beep, I have a message! It never even rang! And, at least 4-5 times per day, I will see a missed call that has the "M" icon next to it, meaning I have a message... I check my messages and guess what? "You have no new messages" whatever. I have complained to customer service at least 3 times... I suggested I would rather buy out of my 2 year contract to go somewhere else, could they do something? no was their answer... so I am paying $175 today to get out of my contract and going to another company. Only, based on what I have read here, it sounds like not many people are happy at other companies either. Maybe Alltell sounds like people the happiest there?

Drops calls all the time. Spent 2 hours on the phone with customer server, talked to 6 people until I finally go to someone, who told me I am "in a known, poor coverage area and we have no idea when it will be fixed".

0 to 1 bar all the time. Drops calls 99 out of 100 times. TERRIBLE coverage.

Alltel has a tower at Willow Canyon High School. I get perfect reception, no dropped calls. Sprint and Verizon dropped calls all the time.

Alltel works GREAT at my house. Alltel has a tower at Willow Ridge High School. 5 bars and so far no dropped calls.

Bought a Sprint phone this weekend, which I will be returning shortly. It is EVEN WORSE than Verizon. No reception to 1 bar. Doesn't ring 99 out of 100 times. Outgoing calls never connect and no data access for email.

0 to 1 bar. Drops 8 of 10 calls. After 2 hours on customer service, the 6th person I talked too, finally told me I am in a "known poor coverage area" and they have no idea when it will be fixed. Bought a Sprint phone this weekend, which I will be returning shortly. It is EVEN WORSE. No reception to 1 bar. Doesn't ring 99 out of 100 times. Outgoing calls never connect and no data access for email.

Four out of five calls drop after a few seconds. Terrible indoor reception, snotty customer service. Dropped phone and wanted to replace, they wouldnt replace it unless I signed on for another two years-never.

Reception very poor in a house - calls often dropped.

Sprint has very poor reception in the Surprise area. I use only my wireless phone, and Sprint drops most of my calls and text messages. There are some spots were reception is averge, but overall its very poor. I am going to change my wireless service provider. Sprint should increase capacity in the West valley.