I'm about 4 miles from two different towers, on flat ground, with no obstruction. Really good reception is 2 bars. Usually I get 1. Or none. I usually can't maintain a connection long enough to push enough buttons to finally get to someone alive. If I do, and if I can understand the CS rep, they say "hang up, dial *228 and follow the instructions". I say I just did, and they say "Give me your land line number and hang up". I say I don't have a land line, and POOF! the call gets dropped. Magic. I didn't have any of these problems until Verizon bought Alltel. Don't know who to try next, either.
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