Carrier / Rating

Location / Comment

Date

5 yr customer, lost reception 5-6 months ago at my home. Issue written about in Local Acorn Newspaper. After 3 calls Verizon confirmed the loss of signal, and said they were NOT going to fix it in my neighborhood, and I could either leave or pay $250 out of my own money to buy their range extender. "My Problem", not theirs... . Don't know what to do. AT&T does not seem good either...

We get no bars most of the time and if we are lucky once in a while we will have one bar. We have had to get a land line because all calls are eventually dropped. Text msgs are also hard to send / get. Have had no luck resetting, updating, and exchanging phones. Customer service seems to know nothing of my problem every week I call. I have gone as far as filing a ticket with tech support and they are supposed to come out and physically check for problems. They can not give me a solid answer for why there is no reception out here. We moved to Agoura Hills 4 months ago from Woodland Hills and the signal had been bad there also for a couple months. Prior to 2009 I NEVER had signal issues anywhere except for driving through from the 405 to 5 north and on one desolate spot on the 210. What happened? All my family and friends are on Verizon and we rely on the savings of being all on the same network. The make a lot of money from all our accounts and provide 1 / 2 the service they promise. I was told that since I have always paid my bill on time I was agreeing that everything was ok on my end, so now I have made a point to not pay untill I get an answer or major discount. I would be willing to forgive and forget if they would just be willing to be honest about their coverage flaws and have flexibility with the bills of those of us who are affected by weak areas. Is it too much to ask to get what we pay for?