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Palo Alto, CA Carrier Reviews & Coverage Maps


Rating
1. Sprint 2.2 star rating (2.2 stars | 11 Reviews)
2. Verizon 1.6 star rating (1.6 stars | 23 Reviews)
3. AT&T 1.2 star rating (1.2 stars | 37 Reviews)
4. T-Mobile 1 star rating (1 stars | 6 Reviews)

Total Coverage 1.4 star rating (1.4 stars | 84 Reviews)
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Verizon

0 Out of 5 (0 stars) | Park and E Charleston , Palo Alto, CA 94306 |

Never had a call without it being dropped. I called customer service to complain and they told me "You signed a contract stating that there is no guarantee of coverage indoors." Not only are my calls being dropped indoors but they also get dropped outside of my house, and anywhere from 1 mile radius of my house. I filed many tickets with them in 2013 / 2014 only to call again in 2015 and them telling me that there is no record of me ever complaining to them. By far, Verizon has the poorest reception I've seen compared to other carriers and the worst customer service. I completely lost trust in them.

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AT&T

1 Out of 5 (1 star) | Webster St. | Homer, Palo Alto, CA 94301 |

I usually get 1-2 bars at home. Voice calls are usually good quality if I am near a window. If I move away from the windows more than 8-10 feet, voice calls often break up. Out on the street, the phone usually shows 3 bars. Since the phone is unlocked, I tried a T-Mobile SIM. Usually 5 bars, and very occasionally 4 bars. I turned off my WiFi router to see what data speeds were like. Measured using speedtest.net, AT&T had one-tenth the bandwidth and one-tenth the latency of T-Mobile. Overall, web browsing, etc. was much better with T-Mobile. The data transfer rates seems to matter much more than the latency.

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Verizon

0 Out of 5 (0 stars) | Middlefield Rd.And San Antonio, | Middlefield and 101 Toward 85 South, Palo Alto, CA 94306 |

Over the past month, the reception for Verizon in Palo Alto South going towards 101 to 85 South is terrible. The calls drop in 3 places! Not sure what is causing this but it is an issue when on work calls and they drop 3 times within 5 minutes.

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Sprint

3 Out of 5 (3 stars) | Wilkie | West Meadow, Palo Alto, CA 94306 |

LTE now works indoors and now outside but download speeds rarely exceed 5mbits

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Sprint

4 Out of 5 (4 stars) | Charleston | Middlefield, Palo Alto, CA 94306 |

I've had Sprint for the last decade. Although my building, solid concrete with rebar walls, is notorious for dropping calls, I so rarely have poor or dropped connections, I'm shocked when friends are visiting and can't make calls. The only time I lost all service, very inconveniently, was in the mountains, on my way to Yosemite. Their offices are convenient and their staff Tech savvy and super helpful. Im a happy camper / user.

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Sprint

0 Out of 5 (0 stars) | University | Bay Rd., Palo Alto, CA 94303 |

Poor and getting worse Sprint sucks used to be so good. Paying for 4g service I have never gotten in my area or nearby cities where I go.

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Verizon

1 Out of 5 (1 star) | Bowdoin | College, Palo Alto, CA 94306 |

This past week (end of September), coinciding with beginning of the school year, service went from bad (one bar, delayed notice of calls) to "no service vodafone NL". First time it has been this awful. Reading other comments, it looks like changing phones or carriers will do no good. And this is in the heart of "Silicon Valley". It is a joke.

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AT&T

1 Out of 5 (1 star) | Greer | No. California, Palo Alto, CA 94303 |

Lots of dead spots on Greer, drivers routinely pull over to the side of the road hoping not to lose the signal.

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Verizon

0 Out of 5 (0 stars) | Hansen Way | Page Mill, Palo Alto, CA 94304 |

had 1 bar for the past year now I'm getting No Service.

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T-Mobile

2 Out of 5 (2 stars) | Cooley Ave. | Bell St., Palo Alto, CA 94303 |

we have a problem with a dead spot in our house. Had to buy something called a booster to boost the signal. My husband uses his phone as a hot spot in order to get internet, but even then it doesn't work very well. Any suggestions?

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AT&T

1 Out of 5 (1 star) | El Camino Real | Arastradero Rd., Palo Alto, CA 94306 |

Almost never had more than 1-2 bars at my place near Arastradero Rd.and El Camino. I went to them a changed the SIM card and still didn't make a difference. Never finished a phone call at my place without it getting dropped. I didn't even have full reception at AT&T store in Page Mill and El Camino. I ended up returning my phone and plan within the first month and switched to T-Mobile.

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AT&T

1 Out of 5 (1 star) | Charleson Rd., Palo Alto, CA 94306 |

We got the microcell at home but even with it, calls tend to drop and signal fluctuates. Once we leave the house, the signal drops to 1 to 2 bars and remains that way throughout most of Palo Alto.

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AT&T

1 Out of 5 (1 star) | Coleridge Ave. | Emerson St., Palo Alto, CA 94301 |

Fluctuating signal strength, missed most incoming calls, and cannot always make outgoing calls. Microcell didn't help. Lots of spam text messages. Variable CSR technical competence. DAS installatons way behing schedule.

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Verizon

0 Out of 5 (0 stars) | Stnaford | Apline Rd.280, Palo Alto, CA 94304 |

I work at Stanford and my reception with Verizon wireless is virtually non existant. Also when driving home I get no service on Alpine road and on interstate 280 / Palo Alto area. I have a use a brand new Galaxy S3. families at the hospital with Verizon service are also always complaining about how they cannot find a signal here.

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AT&T

1 Out of 5 (1 star) | 100 Block Coleridege Ave. | Alma / Emerson, Palo Alto, CA 94301 |

Signal fluctuates from zero to full. Low signal strengths most of the time. Using Microcell still has dropped calls and need retries for out going calls.No scheduled DAS antenna completion date. 11 / 18 / 2012.

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AT&T

1 Out of 5 (1 star) | Middlefield Ave. | Lincoln Ave., Palo Alto, CA 94301 |

I have had ATT for years and continue to hope that coverage would improve. I am giving up and switching networks.

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AT&T

1 Out of 5 (1 star) | Charleston | Middlefield, Palo Alto, CA 94306 |

Cellular voice and data reception is unusable. Often get 2 bars but still cannot make or receive calls, send text messages, or connect for data. Have installed a microcell at home, but as soon as I walk down the block, no more cellular service. Are any other carriers better, or is this down to local NIMBYs?

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AT&T

1 Out of 5 (1 star) | Louis Rd. | Oregon Expwy, Palo Alto, CA 94303 |

No signal in backyard. Okay by street. Forget phone calls in the house!

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AT&T

0 Out of 5 (0 stars) | Page Mill Rd. | Hansen Way, Palo Alto, CA 94304 |

Finding service at my job site is impossible. I have no serivce in are building and I have to go outside and move around to get service. If I stay in one spot the call drops. The only carrier that works in the building and outside is Verizon.

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Verizon

2 Out of 5 (2 stars) | Hillview Ave. | Foothill Expressway, Palo Alto, CA 94304 |

Occasionally lose 4G LTE and switch to 3G. 2 bars on 3G

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