Excellent reception : however, the customer service and the company ethos are absolutely the WORST. Switching just because of that. Completely inconsistent. Deceptive. Poorly trained. Evil ethics. However, I have encountered employees (1 out of 4) who are stellar. BWas this review helpful to you?
I've been a Verizon wireless customer in San Francisco for 9 years and was always pleased until recently. LTE coverage has gotten much worse in the last 1-2 years, very sluggish to respond and low bars in places (like my livingroom) where it was previously good. Bars come and go in the same location. Unreliable. Call quality is still good but not as clear as it used to be.Was this review helpful to you?
Horrible customer service!Was this review helpful to you?
Calls go to voicemail directly no ring and no notification of the vmWas this review helpful to you?
I can usually get a signal and make a call. But I've kept notes over the last three months and discovered that I receive calls approximately 65% of the time (they go direct to voicemail), and calls are dropped approximately 80% of the time.Was this review helpful to you?
Good reception outside; wi-fi calling makes a huge difference inside.Was this review helpful to you?
Coverage has improved over the last several years, however, customer service is awful and their statement is virtually unreadable. I wish Sprint has better coverage so I could switch to Credo.Was this review helpful to you?
I use Pageplus which is a subcontractor of VerizonWas this review helpful to you?
How much of a gap in s there between the 1st (VZW), and 2nd (AT&T) largest wireless carriers with the 3rd (Sprint) largest carrier? F'N H-U-G-E! I've used AT&T and VZW service (voice / data) for the past 16+ years and never has their service been as horrendous as Sprint! I got suckered into Sprint's low monthly unlimited voice and data plans at the end of 2013. When I cancelled my VZW service, the VZW rep said, sorry, there's nothing I can do to match Sprint's rates, but be forewarned that droves and droves of Sprint customers are leaving to sign up with VZW because of their terrible coverage and service. Being on Sprint for a year now, I can easily say that the VZW rep was right and that I HATE SPRINT SERVICE! Unlimited voice and data means nothing! What you get is UNLIMITED crap! Data dependent apps don't work (even when LTE signal indicator shows 3 bars on iPhone) so you wait, and wait, and wait, until you suck it up and put your useless smart device away because there is no data connection. Trying to use my device on Bart is a joke. There are so many dead spots on 101 and 280 that my voice calls drop every 4-5 miles all along San Francisco and the Peninsula. I just drove to and from LA on I-5 and there were SEVERAL spans of 50-60 miles on I-5 that had absolutely NO COVERAGE! I was able to use my navigation, voice service, and text a total of 30-40 mins total on my drive from SF to LA. WTF?! Useless 4G voice and data is what you pay for. YOU WILL REGRET SIGNING UP WITH SPRINT and be just as HATEFUL as I am towards the company. Their customer service is just as horrible! Good luck trying to get a straight answer from any of their call centers (state side or overseas).Was this review helpful to you?
I've be customer with Sprint over 20 years and stock holder. The New CEO should get fired with his half price cut promotion offer to current Verizon and ATT customers transfer to Sprint. Instead He should fix Sprint network prevent their existing customer moving out to other carriers. I'm serious thinking change to other network where no matter how cheap Sprint is that I cannot get my cell phone services and keep dropping calls. They should refund me last few monthly fees. FIRED THIS CEOWas this review helpful to you?