Coverage comments are submitted voluntarily by visitors around the San Jose, CA area.
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You have to be out on River Oaks Pkwy. or Montigue Expy to get receptions. AT&T top level customer service acknowledge this problem because they ended a service contract to share cell tower with T-Mobile. My quad band phone is able to pickup T-Mobile signals -- but it's for emergency call out only. AT&T / Cingular sucks. (but... their top level customer service is nice and willing help people)
I have called AT&T Customer Service of all the drop calls I experience while driving within a 5 mile radious of my home... they keep telling me it's my phone / equipment. which is a joke. I even dropped a call while talking to a Technician who "Finally" understood my fustration and noted it in their "log" which no one reads. He made a Case # and forwarded it on to the Network folks who didn't read the notes of the last call let alone the last 7 calls. and porceeded to tell me it was my phone again. I really think they get a kick out of being deceitful. in other words knowing that there having Cell Tower Issues yet not willing to acknowledge them. it's easier to fustrate the Customer now days then to admit they are experiencing a problem... I'm very happy to see a place where the Customer can voice the truth of the matter. AT&T Service is not good! and their Customer service is worse.
For the past 3 years I had Verizon BB for work and although on occassion it would not work in certain spots in my house, overall I could use it almost everywhere and in my yard it worked well. Last month my new job gave me ATT and I cannot use it at home. 90% of the time I cannot even place a call. People will call me and it won't ring... calls go to voice mail. Everytime I am finally able to get through the call drops or reception is horribly bad and garbled.
Absolutely no reception in my 1st floor apartment, not even in the patio. Can only get 2-3 bars when Im totally out of the building! I moved in in July 07 and was having v gd reception until end Aug. 6 weeks later when I returned fm an overseas trip, there is no reception at all.
My cell service in Alum Rock Area is absolutely horrible with AT&T (formerly Cingular). And I thought they had the fewest dropped calls? I'm thinking of paying 175 to cancel my account and switch to Verizon...