(1.8 stars)
(1.5 stars)
T-Mobile
|
Wilshire Blvd. | Euclid St.,
Santa Monica, CA 90403 |
November 13, 2013PLEASE ADVISE... HELP NEEDED! I am thoroughly frustrated by my experience with T-Mobile. I have spent hours on the phone with them troubleshooting, resetting the phone, replacing the phone (when practically brand new). I am convinced that the problem is not the phone, it's the network! I have numerous dropped calls in S.M. and other areas as well. Often, I receive "not registered in network" messages when trying to make calls. I cannot access the internet at home (and other locations) unless through wi-fi. My research reveals that the CDMA networks (that Sprint and Verizon use) are superior to the GSM network used by T-Mobile. I have had ongoing conversations (all documented) with numerous supervisors at T-Mobile requesting to be released from my contract (exp 8 / 14). Many of them promise to call back and never do as I keep trying to escalate my case with them. I feel I cannot leave T-Mobile until it is agreed that I won't responsible for paying the $120 balance due on my Samsung smartphone and the $200 termination of contract fee. Why should I have to pay these fees when I have no choice but to leave T-Mobile for lack of decent service? They are not upholding their end of our contract, so why should I? I won't be able to use the phone with another carrier. Why must I continue to pay close to $100 per month for such poor service? Sprint will buyout the contract; however, it will still cost me $120 for the balance due on the phone. Any suggestions?
Was this review helpful to you?1 out of 1 people found this review helpful.
T-Mobile
|
14th | Montana,
Santa Monica, CA 90403 |
October 28, 2013At best, reception is poor. Often it's non-existant. T-Mobile state that we have 'excellent' service in this area. They don't really give a hoot..
Was this review helpful to you?2 out of 2 people found this review helpful.
T-Mobile
|
14th | Montant,
Santa Monica, CA 90403 |
October 28, 2013At best, reception is poor. Often it's non-existant. T-Mobile state that we have 'excellent' service in this area. They don't really give a hoot.
Was this review helpful to you?0 out of 0 people found this review helpful.
Verizon
|
20th and Santa Monica,
Santa Monica, CA 90404 |
August 31, 2013When it does work it is only analog. Drop calls are the norm. Verizon has really gone down hill. Will be leave them for ATT. Girl friends ATT phone has no trouble.
Was this review helpful to you?0 out of 0 people found this review helpful.
AT&T
|
Santa Monica | DTLA,
Santa Monica, CA 90403 |
August 21, 2013I live in Santa Monica and work in DTLA. I moved out here 2 years ago and switched from Verizon to ATT once I arrived. I've hated myself every day since. Coverage is mediocre at best in Santa Monica (unless you are indoors, then it is non-existent) and nothing short of horrendous downtown. Downtown - emails come through hours late sometimes, texts take multiple attempts to send. My iphone will have 2 bars and say 4g but will not transmit ANY data. 3 bars seems to be the cut off for being able to access data - but sometimes my phone will have 4 bars and say 4g until the moment I try to use it then it'll flip to 1 bar and say EDGE. Every once in a while download speeds are lightening quick, but far far more frequently I will have terrible slow data service at best. I eagerly await the end of the year because my contract is up and I can finally go back to Verizon.
Was this review helpful to you?2 out of 2 people found this review helpful.
Sprint
|
Near Pico and Euclid,
Santa Monica, CA 90404 |
August 20, 2013Phone shows close to full bars, HOWEVER, it takes 3 - 7 attempts to make a phone call. Sending a text message is equally painful. Usually will get an error saying text message failed. Sprint, please fix your service in the area.
Was this review helpful to you?1 out of 1 people found this review helpful.
Sprint
|
26th / Wilshire | 26th / Wilshire,
Santa Monica, CA 90403 |
August 16, 2013The service has deteriorated terribly over the past year or so. SPrint says no network problems or forsseable upgrades in the area. Lots of dropped calls. Voices are broken up on virtually every call. Voice mail messages to us never arrive. Airwave does not help; the Sprint server is probably overloaded by people in this area trying to bypass the tower(s). We're switching. Avoid Sprint like the plague!
Was this review helpful to you?1 out of 1 people found this review helpful.
Sprint
|
Santa Monica | Wilshire / 26th ,
Santa Monica, CA 90403 |
August 13, 2013For the past 4-6 months, most of my calls get dropped; voices break up; Spring sent me an Airwave that does nothing to improve the quality; their server must be jammed because half the time the phone doesn't connect to the Airwave. Sprint employees "handle" you when you call, but offer no solution,and nothing changes.
Was this review helpful to you?1 out of 1 people found this review helpful.
Sprint
|
Main | Pico,
Santa Monica, CA 90401 |
July 09, 2013Last few weeks the reception has been disappearing out very low. Many dropped.
Was this review helpful to you?5 out of 5 people found this review helpful.
Sprint
|
17th and Santa Monica Blvd.,
Santa Monica, CA 90404 |
July 01, 2013Sprint when from good coverage to zero. It began on Jun 23 and weekends only. Today, July 1, bad and slow. What's with that?
Was this review helpful to you?5 out of 5 people found this review helpful.
Sprint
|
Santa Monica Blvd. | Cloverfield,
Santa Monica, CA 90404 |
July 01, 2013Was terrific... no complaints... until June 29th-- now barely any reception at all- every call drops
Was this review helpful to you?4 out of 4 people found this review helpful.
AT&T
|
3rd St. | Rose,
Santa Monica, CA 90405 |
April 05, 2013AT&T is ATROCIOUS up and down the coast around Dogtown (South Santa Monica and Venice). I live and work in this area and frequently can't even send or receive text messages it's so bad. From what I can tell they don't have any towers covering the area. GET SOME AT&T YOU SUCK!
Was this review helpful to you?3 out of 3 people found this review helpful.
AT&T
|
Wilshire Blvd. | 26th St.,
Santa Monica, CA 90403 |
March 09, 2013I can't speak for voice, but for data LTE is just pathetic. I finally broke down and turned off LTE and am using their "4G" service, which is HSPA+. LTE used to be good months ago, not sure why it's so horrible now, maybe because everyone and their mother now have iPhone 5.
Was this review helpful to you?1 out of 1 people found this review helpful.
T-Mobile
|
California and 10th | 10th and California,
Santa Monica, CA 90403 |
March 08, 2013I have spent hours on the phone with T Mobile trying to correct my "problem" Hopeless. I get NO reception inside my home. On cloudy days I have to call from the middle of the street. Went and looked at what towers are close to me... TMobile... not so close.
Was this review helpful to you?3 out of 3 people found this review helpful.
AT&T
|
Downtown SM 4th and Broadway,
Santa Monica, CA 90401 |
February 24, 2013No reception standing on my balcony pointing my phone to the clear sky. I drive to north SM and its alright coverage. If you plan on living downtown SM go VERIZON and never look back.
Was this review helpful to you?4 out of 4 people found this review helpful.
Verizon
|
34th | Pico,
Santa Monica, CA 90405 |
February 06, 2013I have an iPhone 4 with Verizon. Coming from San Francisco, Verizon was a life saver after having original iPhones on AT&T, as everyone knows the debacle that was. However, since moving to Santa Monica in Aug '12, I'm back to the frustrated iPhone user who can't hold a call anymore, or misses calls that go straight to voicemail. Seems to be an iPhone 4 issue since my wife has Verizon but with a Samsung Note- she never drops calls. From the back of the house, maybe 1 bar, and can't hold a conversation. Even from the front, maybe 1-2 bars but consistently poor voice quality- I can hear others but they can't hear me, and then the call drops. I want to take a sledgehammer to the iphone but I know it's not 100% the hardware's fault- I blame Verizon as the coverage here on the WestSide seems to be quite spotty, and from these comments, it's been happening for 4+ years now. I'm not sure what to do, as I really don't want to move carriers, or invest in a new iPhone 5 only to have no improvement. Really don't want to move to android either.
Was this review helpful to you?1 out of 2 people found this review helpful.
T-Mobile
|
9th | Wilshire Bl. In Santa Monica,
Santa Monica, CA 90403 |
February 05, 2013Neighbors who use other carriers report same poor reception. Ironically, all major carriers have sales offices with in a few blocks of this location.
Was this review helpful to you?7 out of 7 people found this review helpful.
AT&T
|
Santa Monica Blvd. | 26th,
Santa Monica, CA 90401 |
December 27, 2012It is amazing to me that I get virtually no reception while driving east on Santa Monica, Colorado or Broadway in SM. This while driving by some of the biggest media companies in the world
Was this review helpful to you?1 out of 1 people found this review helpful.
Verizon
|
Yale St. | Santa Monica,
Santa Monica, CA 90404 |
November 29, 2012Very good reception all throughout Santa Monica, West LA and surrounding areas. No dropped calls. Internet spoty around LAX and a few small spots in Santa Monica othervise reception is very good very good.
Was this review helpful to you?0 out of 1 people found this review helpful.
AT&T
|
Beach To 20th St.,
Santa Monica, CA 90403 |
October 30, 2012Have always had pretty good service in Santa Monica with ATT, but for past month service has dropped off the cliff I literally have to drive 2-3 miles away from my home to make a call. it s been that way for at least 4 weeks... att has definiltey lost a tower contract or something that has not allowed service to work well. I have spoken with several other folks in my area... 1 / 2 same problem / 1 / 2 no noticeable loss of coverage.
Was this review helpful to you?7 out of 8 people found this review helpful.
AT&T
|
23rd and Ocean Park,
Santa Monica, CA 90405 |
October 02, 2012I get 1 bar max. I work freelance and clients can not hear me but I can hear them. I have to run outside and wiggle my phone. Everyone on oak st has switched to Verizon, At and T does not have towers in the area. Their solution to you? Buy a $300 cell booster from them. I don't want to switch but 9 out of 10 dropped calls and constant no service at home is just crazy.
Was this review helpful to you?1 out of 1 people found this review helpful.
Sprint
|
Wilshire | Lincoln,
Santa Monica, CA 90403 |
September 18, 2012Often get dropped calls on the I-10 and driving down Lincoln. 1 or no bars in my apartment.
Was this review helpful to you?1 out of 1 people found this review helpful.
AT&T
|
San Vicente | 7th St.,
Santa Monica, CA 90402 |
September 12, 2012When I am on a phone call 90% of the time the person has trouble hearing me. I have to walk around the house and try to find a spot with better reception. Even then it's a battle to hear and be understood. Not impressed.
Was this review helpful to you?0 out of 0 people found this review helpful.
AT&T
|
Ashland Ave / 16th St.,
Santa Monica, CA 90405 |
August 20, 2012Just moved from NYC to Santa Monica. Had very good cell connection for the last 2 yrs with AT&T. here: extremely poor! most of the time 1 bar out of 5. 3G rarely working! Sometimes (at least 1-2x / day) no service at all. This is crazy and I will switch providers!
Was this review helpful to you?1 out of 1 people found this review helpful.
AT&T
|
Ocean Park | 18th St.,
Santa Monica, CA 90405 |
July 10, 2012Att reception on my iphone 4 is extremely poor in this mature commercial district of Santa Monica where many ATT subscribers live / work and through which they travel in the ordinary course of life in Southern CA. Result is routinely dropped calls and extremely low quality connection. We all must routinely communicate that this state of affairs is unacceptable and be willing to leave them entirely with the explanation being poor quality network coverage. They may need multiple small-medium new towers here rather than a low cost larger facility. Whatever the most possible to implement strategy is this current state of coverage is unacceptable. Please let's all join together to communicate our experiences so the proper attention is brought to bear on this problem. Thanks!
Was this review helpful to you?1 out of 1 people found this review helpful.
Sprint
|
Ocean Park,
Santa Monica, CA 90405 |
June 29, 2012Less than Zero for Virgin Mobile Sprint network reception!--The problem with indoor reception and dropped calls for months on end is incomprehensible. Virgin tells me they have good coverage, oh really? I have to run outdoors to receive or make calls... what sort of service is that????? give me a break, phone works almost anywhere USA--but not inside my house!
Was this review helpful to you?37 out of 40 people found this review helpful.
Sprint
|
Main St.,
Santa Monica, CA 90405 |
June 12, 2012Sprint's coverage in major parts of Santa Monica and Venice, including up and down Main Street, has gone from bad to worse in recent months. In wide swaths, you will not be able to use most data features, including even the internet, in any practical sense, for most of the day. They are full of exudes and won't come clean why.
Was this review helpful to you?39 out of 42 people found this review helpful.
T-Mobile
|
Ocean Park,
Santa Monica, CA 90405 |
June 03, 2012Just Got T-Mobile and was promised good reception but still have 0-2 bars at home. It sucks!
Was this review helpful to you?7 out of 8 people found this review helpful.
T-Mobile
|
5th | Bay,
Santa Monica, CA 90405 |
April 11, 2012I just bought the galaxy s2 with two year contract with T-Mobile no 4g in santamonica there still not compinsating me. T-Mobile sucks!
Was this review helpful to you?17 out of 23 people found this review helpful.
Virgin Mobile
|
Santa Monica,
Santa Monica, CA 90405 |
February 29, 2012Used to be with AT&T, you know the drill. Now I have the same features I used to have... 300 min, unlimited txt and data, a better reception at 1 / 2 price and no contract.
Was this review helpful to you?19 out of 23 people found this review helpful.
AT&T
|
Ocean Park | 6th St.,
Santa Monica, CA 90405 |
January 31, 2012Horrible reception in the Ocean Park area. Some days (like today) there is no reception at all! Have to walk a block outside to get any sort of signal. Do yourself a favor and get Verizon if in the SM area.
Was this review helpful to you?22 out of 27 people found this review helpful.
AT&T
|
Ocean Park,
Santa Monica, CA 90405 |
September 27, 2011Went away all summer and returned to the neighborhood to radically reduced coverage since early September
Was this review helpful to you?13 out of 19 people found this review helpful.
Sprint
|
Wilshire | Stanford,
Santa Monica, CA 90404 |
August 31, 2011No reception since saturday. Kills my battery. Why has there been no announcement made?
Was this review helpful to you?4 out of 5 people found this review helpful.
Sprint
|
Harvard | Wilshire,
Santa Monica, CA 90403 |
August 31, 20112 handicapped and a 2 year old child and Sprint says they cant do anything. technical center will report problem again. towers down for 6 days already.
Was this review helpful to you?16 out of 18 people found this review helpful.
Sprint
|
Wilshire | Harvard,
Santa Monica, CA 90403 |
August 31, 2011Today is tuesday. since last thursday, can not call or receive have to drive several blocks away and then it only will work if roaming is okay'd. called sprint, they say 3 towers down, said that last week.
Was this review helpful to you?20 out of 25 people found this review helpful.
AT&T
|
26th | Wilshire,
Santa Monica, CA 90405 |
August 08, 2011Cell phone was down on and off all weekend with no warning!
Was this review helpful to you?4 out of 5 people found this review helpful.
AT&T
|
28th / Ocean Park,
Santa Monica, CA 90405 |
August 04, 2011AT&T service is down. It is acknowledged to the Los Angeles area when you call in. I heard they were doing maintenance on some towers in the Santa Monica area.
Was this review helpful to you?15 out of 17 people found this review helpful.
AT&T
|
3rd | Ocean Park,
Santa Monica, CA 90405 |
August 04, 2011what's going on with reception today? Had no reception at work also (SFV).
Was this review helpful to you?4 out of 5 people found this review helpful.
Verizon
|
14th Near Wilshire,
Santa Monica, CA 90403 |
August 02, 2011Out of the blue over this weekend, I started having LOTS of trouble with connections and also many dropped calls. What has changed to make this happen? I now have to stand at my front door to speak on the phone. This is just ridiculous!
Was this review helpful to you?23 out of 28 people found this review helpful.
Sprint
|
2121 Cloverfield Blvd. | Pico Blvd.,
Santa Monica, CA 90404 |
June 08, 2011reception is horrible on this corner. I live 4 blocks away on 28th and Pear St. and its awful there too. Pls put up a tower around here! cheers, 10yr + SPRINT customer
Was this review helpful to you?17 out of 19 people found this review helpful.
AT&T
|
Montana Ave. | 11th St,,
Santa Monica, CA 90405 |
May 28, 2011Was fine until one saturday, I completely lost connection and it hasn't come back in full ever since. Got the phone checked out says its all good. The AT&T wireless network needs a tower near here.
Was this review helpful to you?19 out of 24 people found this review helpful.
Sprint
|
Lincoln | Ocean Park,
Santa Monica, CA 90405 |
March 04, 2011Thank God for Sprint in L.A. It works well for me from Hollywood to Santa Monica and everywhere in between. There is a problem in Venice, but other than that - it's great!
Was this review helpful to you?17 out of 21 people found this review helpful.
T-Mobile
|
Ocean Park Blvd. | Ocean Park Blvd.& 7th,
Santa Monica, CA 90405 |
February 08, 2011I have been with T-Mobile at this location for 4 years now. At first I switched over to WI-FI using UMA exclusively to get better reception but in the past year Edge works just as well also. I would say reception with T-Mobile is very good- excellent.
Was this review helpful to you?28 out of 32 people found this review helpful.
AT&T
|
Neilson Way | Strand,
Santa Monica, CA 90405 |
January 27, 2011I usually have 2 bars in the bedroom and 1 in the rest of the house. Calls drop all the time and sometimes can't even find any signal at all. God I hope Verizon will be better!
Was this review helpful to you?17 out of 21 people found this review helpful.
Verizon
|
Hill St. | 7th,
Santa Monica, CA 90405 |
October 14, 2010Verizon BB and Verizon aircard do not work. Unable to make business or conference calls without getting dropped. Everyone at work is frustrated with me and I can't work from home in the evenings or on weekends. 1 bar of reception... really? $300 for a signal booster, really? So frustrating.
Was this review helpful to you?28 out of 35 people found this review helpful.
AT&T
|
Montana | 17th and Montana,
Santa Monica, CA 90403 |
September 13, 2010We just recently moved and in our new building we have 0 reception, you pay a fortune of money for your cell and data package thru AT&T and end up with 0 reception. I'm going to get out of my contract with AT&T, because it is just an awful company. These people are thieves and all they want is your money, without resolving "the no reception" and the many dropped calls. I would not recommend this network to anyone.
Was this review helpful to you?45 out of 49 people found this review helpful.
Verizon
|
SM Airport | 28th St.,
Santa Monica, CA 90405 |
August 26, 2010Generally 3-4 bars at home with no dropped calls. Almost worth the high price. Just waiting for the iPhone to hit Verizon. Then I'll be happy.
Was this review helpful to you?16 out of 23 people found this review helpful.
AT&T
|
Neilson Way | Ashland (World Cafe),
Santa Monica, CA 90405 |
July 20, 2010I am in a 13th floor building and the quality cuts in and out regardless of the time of day or night. I cannot rely on AT&T cell reception for business or personal calls. I will definitely change to Sprint or Verizon in a next couple of months, moving to an Android. Dated, July 19, 2010
Was this review helpful to you?27 out of 33 people found this review helpful.
Verizon
|
Ocean Park | 6th,
Santa Monica, CA 90405 |
July 06, 2010Calls are dropped all the time! Recently I am not even able to dial out at all without walking at least a block from my house. What can we do?
Was this review helpful to you?16 out of 23 people found this review helpful.
AT&T
|
Sea Colony Dr. | Barnard,
Santa Monica, CA 90405 |
June 08, 2010Spoken to ATT engineers. They deny any problem. Neighbors with iphones have no service either. Those with Verizon have service here.
Was this review helpful to you?15 out of 21 people found this review helpful.
