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Sprint
 1 Out of 5
Phone Model: LG LX350
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Lyons Ave. / San Fernando Rd., Valencia, CA 91355 |
Mon Sep 24, 2007 |
Now I'm really confused on who I'd go with. I'm with Sprint right now and in my area I get dropped calls like crazy. I call Sprint and they tell me I have great coverage in my area and they won't let me drop my plan without paying a fee. Sprints customer service is the worse I've ever seen. I can ask the same question to 5 different people and get 5 different answers. I have been told a tech is going to check out the cell site, and I've been told an engineer is going to come to my house (which I wasn't going to hold my breath for) to check out why I keep getting dropped calls. I'm told "we have great coverage in your area", then I'm told "yeah we know there is a problem". One thing I do hear from everyone is that I'm screwed. I put my phone on roaming and I get great signal using the Verizon network. I know some might say go with Verizon, but I hear horror stories about overages with them. I'm hearing AT&T is pretty bad and so is T-Mobile (which I think uses AT&T network anyway). So I keep my phone on roaming which I'm told will piss Sprint off because they get charged for it, but I'm not going to keep taking it off and on roaming just so Sprint can save money. The last guy I talked to said "Sprint was going to build another tower or two in my area but scrubbed it". They keep giving me free minutes which is just their way to try and make me feel like something is happening but its not. This has been going on for 6 months. Oh and I've heard "we don't guarantee calls indoors" too which I think is bull. I asked "so I'm suppose to go outside every time I want to make a call?" I think Sprint should fix their customer service, train their people better instead of having them just try and get you off the phone. Also I think if you keep getting dropped calls, after a certain amount of time... say 1-3 months... the problem isn't fixed or they don't have a definite time frame their going to have the problem fixed, then you can dump your plan without penalty. That would be good business practice instead of making someone stick with the broken service or pay penalty. Sprint use to have good customer service before they merged with Nextel and now its just awful.
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Sprint
 4 Out of 5
Phone Model: LGLIADOM |
Towncenter Mall / McBean Pkwy., Valencia, CA 91355 |
Fri Jul 08, 2005 |
Great Reception. Company is horrible to deal with though. They constantly make billing errors and you spend hours on the phone trying to resolve them with no appology.
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T-Mobile
 5 Out of 5
Phone Model: Nokia 6100
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Newhall Ranch Rd. / MacBean Pkwy., Valencia, CA 91355 |
Thu Sep 27, 2007 |
Not sure what all the complaints about T-Mobile are about but in my experience my old 2 year old Nokia (am about to upgrade for Christmas) gets great reception throughout Valencia and down the 5 to my work. I had AT&T and Cingular for over 8 years and was constantly calling them for billing errors, but with T-Mobile they've been nothing but kind and courteous the few times that I have called and haven't made a single mistake on my bill in the 3 years I've been a customer.
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T-Mobile
 0 Out of 5
Phone Model: BB 8700 |
Calex Dr., Valencia, CA 91354 |
Fri Jun 22, 2007 |
Very bad reception. T-Mobile has nothing, Verizon 1 bar, Cingular 1-2 bars, Sprint 1 bars.
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T-Mobile
 1 Out of 5
Phone Model: Nokia 6101
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Valencia Central Valley, Valencia, CA 91355 |
Tue Nov 14, 2006 |
I get NO signal at all in or outside my home. The reception in the general area varies. Sometimes I can drive a few blocks and make a call, other times no signal at all in the same location. I am glad I have a pre-paid account and not a contract with T-Mobile.
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T-Mobile
 2 Out of 5
Phone Model: Nokia 6101
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Alicante / John Russell, Valencia, CA 91355 |
Thu Jul 13, 2006 |
Got 2 bars at most inside the house, though coverage outside (even on the front porch) seemed to be better. Great coverage around Valencia in general. Just not inside the house for some reason.
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T-Mobile
 0 Out of 5
Phone Model: Samsung SGH-E105
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Mcbean Pkwy. at Copper Hill, Valencia, CA 91354 |
Thu Jan 12, 2006 |
Do not get T-Mobile if you stay near mcbean pkway, copperhill intersection. Inside home there is absolutely no signal
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T-Mobile
 5 Out of 5
Phone Model: Motorola RAZR V3
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Sycamore Creek Dr. / Tupelo Ridge Dr., Valencia, CA 91354 |
Tue Dec 20, 2005 |
T-Mobile only one with 5 bars at this location (home) and at office in LA! Cingular was <1. Verizon was around 3 bars but <1 at work. Sprint was around 3 bars but <1 at work. T-Mobile is the service for me and am very happy..finally.
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Verizon
 1 Out of 5
Phone Model: iPad LTE |
Copper Hill / McBean Pkwy., Valencia, CA 91354 |
Sat Apr 14, 2012 |
Verizon needs to improve coverage, especially in the Valencia north area. I cannot browse on the iPad at all down McBean from Copperhill all the way to Newhall Ranch Road. Even when signal is good, 3G speeds are dismal. AT&T has far better coverage. I hope things improve when they roll out LTE.
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Verizon
 1 Out of 5
Phone Model: LG NV |
McBean / Magic Mountain Pkwy. / Town Center Dr., Valencia, CA 91355 |
Fri Aug 14, 2009 |
I have Verizon Wireless and have changed 3 phones to get good reception and it doesn't matter which phone I get. My reception used to be great but in the last 5 months reception has deteriorated with me getting dropped calls for almost every phone call. I'm done. I'm switching to another carrier, probably Sprint.
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