Carrier / Rating

Location / Comment

Date

Now I'm really confused on who I'd go with. I'm with Sprint right now and in my area I get dropped calls like crazy. I call Sprint and they tell me I have great coverage in my area and they won't let me drop my plan without paying a fee. Sprints customer service is the worse I've ever seen. I can ask the same question to 5 different people and get 5 different answers. I have been told a tech is going to check out the cell site, and I've been told an engineer is going to come to my house (which I wasn't going to hold my breath for) to check out why I keep getting dropped calls. I'm told "we have great coverage in your area", then I'm told "yeah we know there is a problem". One thing I do hear from everyone is that I'm screwed. I put my phone on roaming and I get great signal using the Verizon network. I know some might say go with Verizon, but I hear horror stories about overages with them. I'm hearing AT&T is pretty bad and so is T-Mobile (which I think uses AT&T network anyway). So I keep my phone on roaming which I'm told will piss Sprint off because they get charged for it, but I'm not going to keep taking it off and on roaming just so Sprint can save money. The last guy I talked to said "Sprint was going to build another tower or two in my area but scrubbed it". They keep giving me free minutes which is just their way to try and make me feel like something is happening but its not. This has been going on for 6 months. Oh and I've heard "we don't guarantee calls indoors" too which I think is bull. I asked "so I'm suppose to go outside every time I want to make a call?" I think Sprint should fix their customer service, train their people better instead of having them just try and get you off the phone. Also I think if you keep getting dropped calls, after a certain amount of time... say 1-3 months... the problem isn't fixed or they don't have a definite time frame their going to have the problem fixed, then you can dump your plan without penalty. That would be good business practice instead of making someone stick with the broken service or pay penalty. Sprint use to have good customer service before they merged with Nextel and now its just awful.

Great Reception. Company is horrible to deal with though. They constantly make billing errors and you spend hours on the phone trying to resolve them with no appology.