Buyer Beware with T-Mobile and Customer Service Issues at the N. Academy Store: Signed up for T-MOBILE one month ago at the N. Academy Location. Did my research ahead, asked all the "detailed" questions about the service and phone. Within a couple weeks and after a few trips I realized I had been lied to, and they get away with it because you have to go to the website to read the fine print of their contract, they don't disclose the truth. Went back to the store to talk with them about the coverage and phone problems I was experiencing. I dealt with five employees, including the store manager, all lied and all had "hands tied". When I called the shift manager out on his various lies over the last five visits, totaling 8 hours of my time, he kicked me out of the store and told me not to come back! Called T-Mobile customer service center, and they acknowledged that wasn't "right" for a customer to be treated this way, but they can't help me in any way because I bought my phone through a store, that only that store can return a phone or offer an unlock code. When I reminded them I had been kicked out of the store and told not to come back, they told me that they understood and was there anything else they could help me with? Biggest Misrepresentations (Lies)- Unlimited Data is not unlimited. They are a small network of towers and will regularly move you to "partners." You get a small amount of data through these partners and then will be cut off and have no data network, maps, restaurant locators, hotel web sites, etc. This has happened to me twice while on vacation, while means you are lost and frustrated in a city you don't know. By the way, not even Walmart sells a paper map any more, so you are really in trouble when this happens! You only have 14 days to return your phone after your plan begins. This is true even if they sign you up for the wrong plan, lie to you about coverage, services or overpromise what you cell phone coverage is going to be. Buyer Beware... that phone is YOURS, even if you don't like their lies. Unlock Codes- While you can't return your phone after 14 days, they also won't unlock it for you to go anywhere else, for a minimum of 40 days. Ute Pass: No coverage at all! This is a real safety issue with the recent flooding!Was this review helpful to you?
Have AT&T for 14 years in this same home, but just in the last. 3 months I get about. 5 dropped calls each day. I just can't understand what the heck is going on. Have I -phone. 5 but told it's not the phone it's AT&T coverage is so poor. Just changed the phone twice in one month even though was told it wasn't phone had to see for myself. AT&T is the worst!Was this review helpful to you?
I've been with AT&T since the late 90's. It's no longer the days of analog service, now it's digital and it comes with coverage issues. I have been living in the Rockrimmon area since the early 80's. For the past 10 years, the cell phone coverage has been getting worst with each generation upgrade. I've been very patient and waiting for something to improve over the years. When we had our latest power blackout, reality came crashing down and I notice action needs to take place for better coverage. Since we no longer have a land line connection through Century Link, because we now have Comcast phone service that was on a battery back up. If the power outage lasted too much longer, I was afraid the back-up battery would fail. I was unable to make cell-phone calls because the coverage was so bad here; I always relied on my home phone to make calls in the past. I could not even connect to the 4G network because the service in this area is so poor. It is very frustrating! I know Rockrimmon has this gigantic hill that it probable the cause of poor coverage. However, there should be means to overcome it. A small cell-phone array could be installed on the roof of Safeway, if Safeway would agree. Something needs to happen!Was this review helpful to you?
In the City, T-Mobile is excellent. Often 5 bars of LTE service and fast speeds all throughout the city. It's LTE is faster than everyone else. T-Mobile even has LTE coverage in areas like Woodland Park (and AT&T still has 3G all along highway 24, while T-Mobile has 4G LTE!). It's much better than AT&T, which AT&T is BY FAR the worst carrier in Colorado. If you live in Colorado Springs, T-Mobile is the best carrier (and great pricing too).Was this review helpful to you?
Wow, yes, Sprint really is awful - and I agree with many of the other reviews on the signal. I have been told for months now that Sprint's horrible reception would be improved and its only gotten WORSE! Not to mention all the other frustrations: a loud keypad tone in the middle of calls, the inability to download voicemails, constant dropped calls, NO signal at my home in Black Forest... it really is sickening how much my family pays for how LITTLE we can actually use our phones. I do NOT recommend Sprint to anyone.Was this review helpful to you?
Since 4G LTE rolled out around December 2013, i'm loving T-Mobile in the Colorado Springs market! Verizon is basically a poor market area, according to them. Sprint is ok, if your outside or near the more populous parts of town. STILL waiting on LTE. ATT, I honestly dont know.Was this review helpful to you?
At the end of 2013 T-Mobile flipped the LTE switch for colorado springs, since then I noticed a HUGE IMPROVEMENT of DATA and call signals in and around the city! I had them before going to Verizon ( which I had no signal in and within a half mile of maizeland that could hold a call). When I spoke to T-Mobile about this they said since flipping on LTE, that signal reaches much further than the old 3g they were using and since they dont have too many customers like Verizon, I'm seeing speeds in my basement that are on par with my home wifi! I was also told that this isnt the end, they are still working on beefing up LTE to the small areas outside the city, like manitou / cripple creek / etc... they even paid my Early Termination Fees for leaving Verizon and paid me enough for my Verizon note 3 that I barely paid 300 for my new T-Mobile note 3 and insurance / Jump ( where I can trade in every 6mo) is just 10 dollars a month bringing my total monthly bill to 95 dollars for unlimited everything! I paid almost 180 a month with Verizon for 4gb of lte that didnt work half the time unless I was downtown! Tmobile in the Springs and Denver is now top notch in my opinion and blows the competitino away!Was this review helpful to you?
Sprint has one tower that is on the east side of Palmer Park so consequently, we have one or no bars on the west side of Palmer Park. There are many dead spots around town too. Sprint offered us a free AirRave (Femtocell that uses the Internet) and it works, but causes some problems with texting and drops calls as you leave the house and transition.Was this review helpful to you?
Verizon has deemed this area a "limited coverage zone" or, in other words, a "dead zone." You have the options of: purchasing a $250 network extender (ask for a $75 discount), suspend your service for up to 6 months out of 1 year in 3 month increments, or cancel your contract and get service from another carrier. If you choose to find another carrier, make sure they have coverage in this area and you are able to get out of your contract if you find out that this is really not true. Please share with others what carriers have worked in this area. Thanks for reading and good luck.Was this review helpful to you?
I consider my reception as poor and unreliable. I seldom have good reception at my own home and I need my phone for personal use and business. I am truly sorry that I picked Sprint as a carrier, and the main reason I did is because it seemed like a deal when I had to pick a carrier. To be fair I had a Trac Fone before I bought my Galaxy S4, and the reception was not very good then either but I paid much less for poor service.Was this review helpful to you?