When we moved to New Haven we arrived with T-Mobile and two high-end phones. We had to switch because call dropped predictibly every few min. So we made the mistake to switch to Sprint... and even worse with a 2 year contract. What was I thinking? Anyway, it has been horrible. I can't get reception in my building almost in the middle of Yale campus. There are several dead spots along Whitney Ave. and in Hamden coverage is spotty. When you drive into the countryside you may as well leave your phone at home. Some folks say that it's east and west rock that screw up the reception. Be that as it may, it got so aggravating that I finally broke my contract. Both Verizon and Cingular have a good reputation in the New Haven area. We'll see.