I HATE Sprint! Their customer service is the very worst. No 2 employees will ever give you the same answer. If you get upset they will just put you on hold, if you threaten to cancel they don't care. I was told that I qualified for another line on my plan, took time off work, picked out the phone, and was denied the activation and no supervisor cared what I had been told. They sent bills to the wrong address, denied my upgrade eligibility due to my recently servicing my phone (say what?!), overcharged for additional services, and the list goes on and on. Avoid Sprint if you don't like snakes.
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