when it was Nextell 2years ago no problem now since Sprint took mearged the phone useless customer serveice forget about more excuses never there fault when my daughter got in a accident in panama city the phone couldnt get a singal IN TOWN when contract ends then I'll be a happy customer

We live in Calhoun Co (off 274) but actually have a Bay County address. T-Mobile is NO WHERE signal wise in this area. Have to drive out our road, to 274, then to 167 then to Hwy. 231! We have an older pre-pay Virgin Mobile phone that will get a signal outisde, maybe one or two bars, but NADA from T-Mobile!

We had very good reception with 3 or 4 bars until the end of April. Since then we have 0 bars. I called repeatedly and was told various answers. The tower was down, it was fixed, the tower was discontinued, etc. They tried boosting my signal and that didn't work, said they would call back and never did, wasted a lot of my time, etc. They said I need a better phone, but that is incorrect because two other people here have other model phones and they have no service either. The last person I talked with finally admitted that the closest tower was now 10 miles away. We loved Cingular and had it for 5 yrs. Now I can't wait to get rid of it. I have no service here and can only use my phone when I'm away from home. I have been lied to and treated badly by this company after being a loyal customer for yrs. They just don't seem to care about their customers any more.