I have to say, Verizon has been terrible, not just in Hawaii but elsewhere on the mainland as well. In Hawaii it is rare that I have over 2 bars and even when I have 4, the person on the other end of the line reports that my voice drops out a lot. While I was originally happy with Verizon customer service (*611) the service I have gotten from the retail stores in Hawaii has been TERRIBLE! Recently, my satisfaction with the *611 support has also dropped! When I first signed up with Verizon, service was decent. Not great, but acceptible. In the past 6 months the quality of service has decreased to be point that my wife and I have to go outside of our apartment to make a call and that doesn't even always work. About 45% of our calls are dropped. I called Verizon support and was told by a representative that they woudl do everything they could to improve service and that, if they were not able to make improvements, I would be released from my serive contract. GREAT! What could be better. It appears I rejoiced too soon. Technicians were sent out to check the signal strength and reported... everything is fine. Funny, I still can't make a call! While the original service rep gave me his direct dial number, I have left 6 messages over the past 3 weeks and have gotten no replies. I have talked to 4 other reps who have given me the standard story that THEY don't have the power to release me from the contract, but that they will talk to their supervisors and get back to me. None have. All in all, I would recommend Hawaii users to avoid Verizon wireless.
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