The service is terrible, unless you're by the University of Iowa.Was this review helpful to you?
I've never had a problem with cell reception itself, but I still have t seen LTE despite being promised for the last four years that they are building the networkWas this review helpful to you?
Coverage is great even in rural Iowa, no other carrier cares to provide coverage in rural Iowa. Impressive 4g data speeds, no dropped calls.Was this review helpful to you?
I have been using Verizon for about 2 years now. I live in a ground floor apartment, initially there were almost no bars but then around May 2012 they improved their network and I get almost 3-4 bars always. The data speed is good as well.Was this review helpful to you?
sprint is a leader in lack of service. when would it be a good idea to update all cell phone towers at the same time? (if you believe what they tell you.) all I want is to be able to make a phone call! I am cancelling my service. why would I pay allmost 200.00 dollars a month for no service! I have been with Sprint for over ten years, and now it is time to part ways.Was this review helpful to you?
Avoid SPRINT. I have been getting poor reception for the past several weeks. Called Sprint a number of times and they always give me the runaround, open a ticket, and promise to call back within a few days with a resolution. However, they do not call back. When I finally call them, they indicate that they have no open ticket and they give me the same runaround they did the time before. In my opinion, they are willfully ignoring a service-problem in my area. I am not the only person experiencing the problem, and they must be well aware of that fact. However, they deny that knowledge. To make matters worse, they have gone as far as giving me "their word" that they would call back with a resolution... only to break that promise. Worse still, I have repeatedly explained to Sprint that I am a doctor and rely on my phone when on call, taking care of sick patients! Steer clear of Sprint- they put their profits above not only customer service but also public health.Was this review helpful to you?
My experience with SPRINT has been very negative. I had decent reception until a few weeks ago, when I started having calls dropped. The problem is worst at home (in Iowa City) and in between home and my work (in Cedar Rapids). The problem is sever enough that it is essentially impossible for me to use my phone. I have had numerous conversations with SPRINT regarding the issue and each time they have explained that they were working on fixing things and I could expect good reception within a few days. They offered me a small credit and said the problem would be "escalated" and they would call me back within 48 hours to discuss further. However, I never got a call back and the problem has persisted. If you live in this area, I advise you to avoid using SPRINT.Was this review helpful to you?
I pay almost $200 / month for our service. Until recently I found this a little high in regards to the quality of the service, however, lately, this is ridiculous. I have 3 phones on my line and have been a long time customer (going on 5 years with this account and previously on my Fiancé’s account for 3 years). For the past MONTH we have not been able to make or receive calls, get voicemails, or use our internet service. I have contacted customer service on numerous (more than 7) occasions. On just 3 of these calls it took a total of 22 calls just to ask what was going on due to the calls dropping and not receiving calls back from your representatives. I was told 3 different dates that the issues would be fixed and then told that the next representative didn’t know why they told me that because they don’t know when it will be fixed. The service representatives also don’t seem to note my account each time I’m told something so the next representative has no idea what I’m talking about. I was offered a $100 credit to my bill. A week later the service still didn’t work so I called and spoke with a supervisor who told me it would be fixed the following Friday and that they would contact me the following Sunday to offer additional credit. I never received a call. That Monday I called and talked to a supervisor who was extremely rude, I explained to him that we actually have to drive to a different town to use our phone and his response was” well you can still use them then so you shouldn’t be upset” he then offered a $25 credit for the issue. At that point I asked to speak with a manager and was told I would get a callback within 48 hours. I did not receive a callback. Not only is this horrible customer service but for the price we pay and our long time loyalty this is horrible actual phone service. I chose Sprint because I have a disabled daughter and your reliability was a big plus. It is not reasonable to even suggest that to speak to her doctor during a crisis that it’s ok that I have to try to get her into the car and drive to another location to make the phone call. After many attempts to try to find someone in upper management to speak with and having NO success in being able to contact anyone, I have now talked to Latoya in the escalation department who advised me that she would look into the service issue and see if she could tell when we might have services again. but would not be able to offer any additional credits or compensation for this issue. In addition since these issues all of the phones is our house are going through abnormal resets, error reports, and freezes. On that issue I was advised I could always buy new phones. Although over the last couple of years the professionalism and attitude of your customer service representatives (phone level, not supervisors or managers) has improved, in general Sprint as a company and as a service provider has decline exponentially. Sprint has taken away customer loyalty rewards, increased the time before you can even upgrade to a better device, and continued to charge extremely high rates for service that is normally fair to good (NOT excellent), and recently is poor to non-existent with no acceptable offers of compensation for an extreme service issue that is ongoing with no known end in sight and multiple assurances of having it resolved and then being told oops we shouldn’t have told you that. I am starting to shop other carriers. I would prefer to stay with Sprint IF the services issue are resolved and adequate compensation for the issues with the service AND with our phones is offered. I used to tell everyone how great Sprint was and encouraged them to try is, now I can see why there are so many complaints regarding your company and service and why so many customers are switching to other carriers that actually treat them with respect and appreciate their loyalty.Was this review helpful to you?
DO NOT GET SPRINT IN IOWA CITY. Always full bars but somehow still gets staticy. Never drops a call though. 3G is horrid. Its roughly 40kbps when it should be 500-1000. I've been battling with them for 3 months. Since I've signed my contract. And their customer service is just a broken record "were sorry, but no service provider can garentee data speeds. Were working on the problem. It should be fixed by next Monday." Its always next Monday... they just shuffle you away and don't even try to help.Was this review helpful to you?
I have worked for 2 years to work with T-Mobile and their very poor reception and data services. It has come the point where I risk paying a early termination fee for a chance of carrier. Calls are dropped all the time. Data speeds are terrible. They have now placed a limit of 50MB of data per month as long as you live in Iowa City where they do not have a T-Mobile Network and you would roam on iWireless network.Was this review helpful to you?