Terrible service at the apartments, cannot use the phone at all inside my apartment. Terrible customer service, was told I HAD to wait 4 to 6 days for them to solve the problem, but never had any contact or resolution from Virgin Mobile. Called a few times, away from the apartment of course, and only reps were in some other country. All instructions are read verbaim and no one cares or understands the problem. This is the only phone I have ever had that will turn itself back on if it is turned off. Went camping this past weekend and had the phone off, it turned itself on at 2:30 am??? Big mistake buying the phone and their service to save money!

I've had zero problems with Verizon in Moscow / Pullman since 2007. I have full coverage on both campuses - except of course in basements on campus (which is true of all carriers).

I had Verizon before but I had to switch to get a nicer phone. AT&T has a wide assortment of phones as well. I have yet to drop any calls in Moscow. I have dropped calls between Moscow / Pullman but from what I hear this happens with all the carriers. The internet speeds are also SO much faster everywhere I go. Love it!

Great in the south part of town or on campus at the UoI.

Not good by the LDS chapel behind Staples. This is the NW side of town.

we get great reception in the park, downtown and on most streets but not in our house. T-Mobile says that they are going to be upgrading their service in Moscow in the next 110 days to a much stronger signal. We have had T-Mobile for 8 years and just moved to Moscow. Trying to decided whether to wait out the next few months or get a new provider.

Just came back to review any more input from others with Verizon as a carrier. Interesting to note the poster stating the information from below is from a little kid who doesn't know anything. Too bad, you state that as we've been with Verizon for over 6 years as a customer in this area. You're going to need to verify your credentials of how long you've been with Verizon to even remotely see what has happened with the signal in this area. Plus, we've seen from the time Verizon launched their network in this area to what the current signal strength has been. Also, we know that Verizon had bought out Unicel and are using their towers in this area, that's the reason for the change in signal strength, as it used to be a solid 4-5 bars every where you went in the Moscow, Pullman, Lewiston, and Clarkston area. I highly doubt you've been with Verizon Wireless for over 6 years in this area to even know this. I've talked to Verizon about this issue, and they don't have any immediate plans for upgrading the towers they bought from Unicel at this time. Sorry to say, a little kid would not know all this information.

Great service with Verizon. It seems to me as the comments below are just from a little kid who doesn't know anything. My family and friends are switching to Verizon.

Wow, from reading the reviews from others, it doesn't sound like the problem is just in the area I'm in. Sounds like Verizon made a bad deal in acquiring UNICEL and their towers from the buy out. That's a shame, as I used to praise Verizon up and down in their service and what not. Now, they're not any better than any one else. It's too bad they lie to people about having sent a field technician out to verify the operation of their towers. Sure they operate fine, but that doesn't mean you'll get reception. That's 2 different aspects. Verizon needs to work on updating those towers they got from UNICEL from the buy out and bring up the signal again like it used to be when they first launched their network here in the quad cities. That was by far, the best thing that ever happened for them. It's a shame they won't do anything now, but they'll surely take your monthly fees for their service without a problem though. COME VERIZON, TIME TO WAKE UP AND DO SOMETHING ABOUT THIS ISSUE AND GET YOURSELVES BACK ON THE MAP, AND STOP DISAPPOINTING YOUR CUSTOMERS. So much for the lame comercials, when you can't even keep your word of keeping people connected. I obviously can't hear them now.

This review is an update to the review made on Fri May 02, 2008. Now, I'm aware of why Verizon's service is so bad here in the Moscow, Pullman, Lewiston, and Clarkston area. My employer in which I received my business phone from, had informed me of Verizon buying out Unicel and using their towers here in these areas. They also stated that the towers haven't been updated since the buy out and this is probably the reason for the weak signal that we have in these areas now. I believe them 100%, as I watched my signal go from 4-5 bars to 1-2 bars at my home. Sometimes, there would be no signal there as well. I had to switch away from them, as I didn't feel that it was feasible for me to keep paying on an unreliable signal for service in my home and in and around the area that was mentioned above. Verizon really needs to step up and fix this problem, as this is a mere crutch for the problem at hand. It's nice to have a good service, but not when you're paying a premium for a subpar reception. I loved Verizon service overall, until this issue came about. Now, they're not any better than AT&T or Sprint. And I'm finding out that Sprint is coming back to take away customers from Verizon. Seeing that they use the same CDMA network as Verizon does. Sounds like it's time for a change.

on the street I get average service but in the traler park at 603 w palouse river dr I get nothing.

I have an update from the past review that I've posted for Verizon service. It was amazing to see them go from not having a network in the area and being sub par to Ok, to great when the finally put in their network in this area. BUT, now I have to say the suck as bad as they used to when they didn't have a network here. I called and told tech support that they signal has not been as good as it has for the last couple of months now. They supposedly sent out a field tech. to determine if there was a problem with the system in the area. I receive a call back and was told that everything was fine and that the area I was in, was terrain related. Which is causing my poor signal. I told them that it was fine before up until a couple of months ago. I told them that my house didn't move and that it couldn't be that. It's not even in my house, it's been like this all over the area of Pullman and Moscow, so it is indeed something wrong with the system or they have done something to lower the overall signal output. I used to have any where from 2-3 bars minimum on a 4 bar signal phone, but now I only have no bars to may be 1 on occasion in my house. That's pretty bad. I have spoke with tech support on 3 different occasions and have even upgraded my phone to see if that would make a difference and it has not improved a thing. I've pretty much been a loyal customer of Verizon for a very long time and now am forced to say good bye to them, as it does me no good to have service that I can't use. I'll be switching to AT&T here very shortly and would only use them as I would not even attempt to use Sprint, as they use the same CDMA system as Verizon. I would have no signal at my house with them as well. There are no other alternatives in this area, so it will have to be AT&T. Also, I have tried a test phone at my house from AT&T. This phone was a low end basic phone that was not even close to their best phones they have to offer, and I was able to get 4-5 bars on a 5 bar signal phone inside my house. Now, that's far cry from the lame 0-1 bar I get on occasion with Verizon at my house. SORRY VERIZON, BUT YOU HAVE LEFT ME IN THE DARK AND HAVE GIVEN ME NO CHOICE. CAN YOU HEAR ME NOW? GUESS NOT, AS I'VE TRIED TO INFORM YOU PEOPLE OF THE PROBLEM AND I WAS TOLD THAT IT WAS MY PROBLEM. AND THEY SAY YOUR PROBLEM BECOMES THEIR PROBLEM. THAT'S PLAIN BULL. THANKS VERIZON FOR NOT FIXING THE PROBLEM.

good reception every where else in moscow except the place that I use it most which is in my house. I was told to try going outsite, but I would rather talk on the phone in my house, call me crazy. I am also in remote areas alot in the summer and have never had reception when I left large city areas. Friends that had Verizon however would be able to find service in random areas. I am thinking about switching to T-Mobile when my contract is up but I am worried that they are going to have the same in house problem

Great coverage all over Moscow. I very rarely have a dropped call with Sprint.

Cingular rocks in Moscow. I've NEVER have trouble in 2 years. There is one dead spot between Moscow and Pullman but anywhere in Moscow, even in the depths of the thickest university building, I can hear you now.

Can't believe it, Verizon finally has their network up in this area and it is by far the best for signal strength coverage. My phone reads 6 bars as the maximum strength and for the most part that's what it is everywhere that I've been. With the other carrier that Verizon leased from, the signal strength never hit 6 bars period. At my home, I have at least 2-3 bars on average for signal strength with Verizon now, whereas with the other carrier that Verizon leased from, I could only get 1 to 2 bars and sometimes no bars of signal strength. I would constantly drop calls at my home with the other carrier that Verizon leased from, but not anymore. I'm smiling pretty, since I have one of the best if not best services available and I won't have to consider changing carriers now. I'm glad I stuck it out and waited for them to establish a network here.

Verizon is a very good service provider, too bad they haven't updated the area I live in yet. I'm still waiting for that to happen. What amazes me is that, they went ahead and provided home service for an area south of where I live before hand. Maybe due to demand or just plain population reasons. Whatever the case maybe, there are 2 major universities in this area that bring a lot of people from the bigger areas that have Verizon service. These people come in hoping to have service and features that work only to find out that they have no features available to them. I've been a Verizon customer for over 5 years now and have hoped for this to happen, but now I'm considering making the switch to one of their major competitors because of it. Too bad they haven't come to agreement with the local providers to pass what they need to pass to meet the FCC regulation requirements and stipulations. It obviously takes more than a loyal customer to have them do something about. The reps at the stores that I've talked to can't believe they made that kind of move as well. Too bad they're using Sprint towers to bounce off of in this area, it's giving them a bad reputation, because Sprints' service is horrible in general. I've used that service on different occassions and have not enjoyed it once. That's the reason why I have rated the reception less than perfect, no fault on Verizon's by any means, but is in the fact that they haven't stepped up to the plate to take care of the problem instead of prolonging it. What a way to get bad customer feedback, from a part of the service that's not even provided by them From a customer's standpoint they don't know the difference except for the fact that they think they're getting Verizon service, when in fact they aren't in this area.

This was a loaner phone from my work and I was surprised as to how well the service was in my area. Not only that, it was able to provide service in some areas where it was sketching with other service providers. I could actually use this phone and service in my basement, whereas with my existing phone and service provider as well as other people that have come to my home with other service providers have had problems with calling and receiving in my basement. I'm thinking about making the switch just for this very reason as well as the rollover minute plan that they offer.