Coverage Reviews for Chicago, IL

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Rating | Carrier | Location

Sprint

Moved from AT&T to Sprint and a horrible situation only got worse. Constant dropped calls, incoming calls don't get through. Customer service is pathetic. They gave me the "airwave" to correct the problem of poor reception but that doesn't work most of the time either. They claim their records show good service and offer no explanation as to why I find service so horrible. They claim it is expected to have dropped calls. I believe they have duped me and other customers. Frustrated in fact that I have 18 months left on 2 yr contract.

US Cellular

After switching from AT&T 2 Years ago. I am now dreading the switch to Sprint! Why can't other networks and support be like US Cellular! Why oh Why?

Sprint

i am a us cellular customer who is being forced to switch providers and am extremely fearful. Sprint rep has acknowledged issues with the network and countered that this is the reason that they bought us cellular- because they have the best towers in chicago (and thus the best network). this seems logical but I am not sure what to think after reading reviews...

T-Mobile

Always on edge on my Samsung galaxy S3 or my iphone 5 drop calls text takes forever to send and receive T-Mobile sucks anywhere in Chicago

Sprint

My Sprint service began getting worse last summer. This past February I had no service at all. I could not even use my phone to call Sprint customer service. I used the Sprint chat on my computer and was told the service issues would continue for 4 more months. Since I could not make or receive calls I walked to the Verizon store and changed carriers and now can make and receive calls and for the first time use the internet on my phone. I refuse to pay any type of termination fee since I could not even use the phone to call Sprint to cancel service.

US Cellular

I have been with U.S.C. since they arrived in Chicago, hate that they sold to Sprint. I had a Sprint Data Card and had to cancel it because it never got good reception on 3G and the 4G never connected. I'm going to check with my local USC rep at my neighborhood store and see what service he's going with once the change happens. Who better to ask than someone in a worse spot than me to have to change providers. I'll miss you USC.

US Cellular

Got my letter today that us cellular sold me. I have been with them since before they had that name. I even tolerated them when they renamed my ballpark! Never had a problem with service, can't believe they sold me out. Can I still have a us cellular account outside of the Midwest? If service was the same, I would gladly figure out a way!

US Cellular

Well, we just received our letter from U.S. Cellular that they have sold their business to Sprint. Based on the comments I have read here, I am NOT happy about it. I really appreciate the comment by the U.S. Cellular employee telling us to wait and see what offers we get from other providers before automatically jumping over to Sprint. I have to say we have used U.S. Cellular for over 12 years and have NEVER had a problem with it. Why can't other providers be as reliable? I am afraid of our cellular future. :)

T-Mobile

Switched from beloved U.S. Cell because I heard they were leaving. After 4 months of dropped calls, no data and missed texts I'm willing to pay the $200 early termination fee just to rid myself of this headache. 98% of the time I cannot make a phone call from within my house, the other 2% I have to sit in a certain position just to make the call and then a few minutes later it drops. Never had a connection problem inside my house with U.S. Cell. When I'm downtown I develop the robot, crackling voice. Internet varies from murderously slow to non existent. I switched to T-Mobile because of the good price for unlimited everything, might as well have burned my money. Will be thrilled when I get rid of this sh!t service.

US Cellular

Fantastic service. Have been with U S Celular since it was called PrimCo. And now the rumor that U S Celular will be taken over by monopoly of poorly rated company. Good things come to an end. I wonder if I will find another great service. It was a long good ride. Thanks for the best ride.

Sprint

I have been having a lousy service since October of 2012. when I called in February the towers were expected to be finished in February. now I called yesterday and have been told that July 6 is the target date for all upgrades to be completed with Sprint. lousy customer service. it is absolutely an excruciating relationship. I pay entirely too much money each month to get disconnected calls 10 to 15 times a day.

Sprint

My Sprint service was fine until they decided to upgrate to 4G LTE. Now I have spotty service downtown. When I'm standing still using my data connection, it will go from 4G to 3G to no data service all in the blink of an eye. The service is also horrible up and down State St.(from Wacker to Balbo). I recently requested for them to check the nearest tower. If it's not fixed soon I'll have to break my contract (family plan). Also, coworkers with the same phone (but with Verizon service) have excellent service.

Sprint

the phone works find if I go out to the burbs in the city just bad. Customer service is a joke, they just say sorry, and dont mean it, tech support well you can tell they are not interested, and act like I an doing something wrong. All I want is a phone to make and rec calls on thats it, cant do either and drops calls all the time like every call forget sprint. Need to go back to the old land line. If we quit buying these phones and paying the bills maybe these people will get the message and get some service in chicago

MetroPCS

I haven't been able to access the internet since I got to Chicago from NYC.

Sprint

I have not had internet reception for 6 weeks..this is unaccetable for the price I pay each month(81dollars) I was told everything would be up and running by December 2012... I didn't have to upgrade for this... Sprint you have lied to the consumers just to keep people under contract... people have left in droves including all my friends and I'm soon to follow... ... ... ... ... ..

AT&T

Slow or no internet sitting in my car on the streets of Franklin and Madison in the Chicago loop. Glad I don't live near here. Would not be an AT&T customer if I did. Reading some of the other reviews of other carriers it doesn't seem like anyone gets decent internet in the loop. Once I leave the area internet speeds go up drastically. No problem making phone calls only web surfing is brutal. C'mon carriers fix the problem!

Sprint

Dropped calls, virtually no internet connection walking across Downtown Chicago. Pathetic.

T-Mobile

I experience drop calls, internet is slow and now the Tower issue have calls coming to my phone from all over the U.S. So much for mobile phones.

Sprint

I can't express how bad the service is. I lose calls while walking in my neighborhood, and the internet barely works. I have an iPhone 4S, and it may as well be a Wifi tablet for the 3G quality I get (aka none). I get the circle in my neighborhood, but the 3G I do get anywhere in the city can't pull up a basic text webpage. The only place my phone is useful is when I have Wifi. Sprint raised the rates to get out of their plans for a reason... if they didn't, they'd be in bankruptcy court right now.

Verizon

Verizon with iPhone 4 3G service cannot hold signal on train. I pay for service precisely to use on train.

Cellular One

As an employee (soon to be axed) of US Cellular, I feel for our customers. I never had our service until I actually worked here and I can honestly say it's like night and day vs other carriers I've used in the past... not just based on personal opinion but in listening to customers who come in the store saying how wonderful our service has been over the years. I hope all US Cellular users are prepared for the rude awakening right around the corner. Outside of AT&T, I've been a customer of all the other major carriers. I see comments here by current USCC customers and I can sympathize with their concern. I've had issues with all of them and Sprint ranks #1 on my sh!t list. Looking for a place to go? The best answer I can provide is Verizon. They're the only carrier even remotely close to our ratings in phone service. But don't jump ship just yet... there's a half-million of you all in the same boat. And where there's a large exodus, major offers are sure to come from rivals to steal that business. Wait for the right offer from your desired carrier. We're not closing our doors just yet and you have plenty of time to find the right deal.

Sprint

When I'm driving on lake shore get get near 55th my calls ALWAYS drop! It's so annoying, I now have to warn whoever I'm on the phone with that its going to drop and ill call them back. There are other area in the city where I get drop calls from. I switched over to Sprint from T-Mobile because of drop calls. I'm about ready to stop using cell phone and use a house phone only... I kind of miss pagers lbs

Sprint

It says that I have full signal, yet I am completely unable to make calls or send texts. Incoming phone calls don't come through, and texts take hours to show up. Oddly, data works fine.

AT&T

I get alot of drop calls Internet is slow calls go straight to vm

Sprint

As soon as I enter my neighborhood around 63rd and Halsted, calls will drop. If I'm inside my house, I have to "chase" a signal, and will find myself inside the hallway. Even in my bedroom, near the window I get horrible reception. Additionally, I will rarely receive calls when I'm at home. Sprint service in this area is TRASH!

AT&T

Zero reception. three months ago happened had same problem. It takes a month to get fix. neighbors have same problem

Verizon

Used to have great reception when I first received my phone in Oct 2012. Since January 2013 the 3G is intermitant. Many days at zero.

Verizon

Our reception used to be fine in our condo, but it drastically decreased in the summer of 2012. Now we drop calls all the time and calls often cut in and out. We plan to switch companies very soon.

Verizon

Usually full bars of reception and 10-24 mbps down load speeds 0 dropped calls

Sprint

Sometimes service is good, other times it's terrible. No 3G coverage. Texts pop up hours later than they were sent. Calls get sent straight to voicemail. SMH

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