Ever since around the beginning of May, I've been getting 1 to 2 bars out the 4 I usually got. Worst of all, sometimes my phone will show I have all 4 bars but the moment I try and send a text or start a call the signal will go down to 1 bar! Additionally, some calls don't even ring my phone and go directly to Voicemail and text messages are extremely delayed and some recipients claim I never even texted them. The Service was working just fine in April and throughout the rest of the year but suddenly this! I've called T-Mobile and they basically said the same thing they always say: That "there's an error with the local tower and it is currently being looked into." They even "connected my phone to next available fully-functioning tower" and that seemed to fix the issues for around 20mins or so. I do business through my phone and I am on it a great majority of the day. This has been an issue so much so I've actually gotten a Skype Phone Number and are currently forwarding all my calls to it so I can answer them through Skype. This fixes almost all issues except for the text messages being delayed. If they don't do something about that "error with the tower" soon I'm gonna have to switch to Verizon. By the way, my phone is a BYOD phone and therefore cannot make use of Wi-Fi Calling otherwise I would not be complaining.Was this review helpful to you?
I have called T-Mobile technical support so many times it's not even funny! The only answer each time I call is that it's the cell phone towers! I have a little drop calls here and now but the data service is nonexistent 4G and LTE! If I want to use the Internet I have to go outside of my building and walk on a Open corner and I find that very ridiculous knowing that t-Mobile supposed to have the strongest networks or at least one of the strongest ! And reading the comments it seems as if customers have the same problem also! So my question is when does this problem get resolved? I would like to stay with the company but i'm pretty sure like other customers patients are very thin because of an ongoing situation that seems as if it's getting ignored!Was this review helpful to you?
I've used all of the carriers in the Chicago area over the past several years and have personal experience with each. Verizon is the best hands-down in terms of all around coverage and data speed. All carriers have dead spots, Verizon has the fewest in my experience. Ignore all the bad reviews from people on here who expect "5 bars" and blazing speeds while indoors and / or in a highrise building. All carriers fail miserably in this scenario. Verizon has the least amount of fail. I currently live in a highrise and use a network extender from Verizon and calls connect through my internet connection and are perfect. Couldn't care less about data speed while at home, that's what home internet is for.Was this review helpful to you?
Cell receptions is ok at two bars but data is basically non-existent. Benchmarks at .14 MPS. Since latency is quite good at 26ms this is clearly a capacity issue. Was much better 6 months ago. T Mobiles success in attracting new subscribers has resulted in much lower data speeds everywhere I go. WIFI call however is an excellent feature.Was this review helpful to you?
The reception is perfect, the personal in yours locations is not efficient. Brickyard, Narragansett.Was this review helpful to you?
AMEN AMEN thought I was the only one with zero speed! Text that won't go through. Internet searches that are on spin. And I can hear people... but apparently I break up? Why AT&T. WHYYYYY.Was this review helpful to you?
Below average at home - data slow to non-functional on iPad Air and iPhone 6 Plus. Abysmal elsewhere in the city. My iThings show signal as 1x more often than LTE or even 3G. I was considering a switch to AT&T until I read equally awful experiences here. Ironic that devices get better / more powerful yet service can't support early-generation signals (1X, Edge... ) let alone the LTE for which newest devices were built. Ugh.Was this review helpful to you?
I have to use the wifi calling to use my phone at home. If I don't I get dropped phone calls and people complain that they can't hear me on the other end. Sometimes my phone will go directly to voicemail. Texting is good. Data throughout Chicago can be sketchy.Was this review helpful to you?
Signal is good. Far better than AT&T which I had before this service. But, Customer service is arrogant and difficult to communicate with.Was this review helpful to you?
Signal is very very poor. It is not stable. Only one bar in my area. I am in Chicago and my almost all my calls drop and signal disappears for 20 sec. I found out that is not problem of my phone, a lot of T-Mobile users have the same problem. I don't recommend it.Was this review helpful to you?