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Chicago, IL Carrier Reviews & Coverage Maps


Rating
1. T-Mobile 2.4 star rating (2.4 stars | 124 Reviews)
2. Verizon 1.9 star rating (1.9 stars | 146 Reviews)
3. Sprint 1.8 star rating (1.8 stars | 137 Reviews)
4. AT&T 1.2 star rating (1.2 stars | 400 Reviews)

Total Coverage 1.7 star rating (1.7 stars | 917 Reviews)
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T-Mobile

1 Out of 5 (1 star) | Andersonville | Clark and Winnemac , Chicago, IL 60640 |

I have called T-Mobile technical support so many times it's not even funny! The only answer each time I call is that it's the cell phone towers! I have a little drop calls here and now but the data service is nonexistent 4G and LTE! If I want to use the Internet I have to go outside of my building and walk on a Open corner and I find that very ridiculous knowing that t-Mobile supposed to have the strongest networks or at least one of the strongest ! And reading the comments it seems as if customers have the same problem also! So my question is when does this problem get resolved? I would like to stay with the company but i'm pretty sure like other customers patients are very thin because of an ongoing situation that seems as if it's getting ignored!

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Verizon

5 Out of 5 (5 stars) | State and Superior, Also Chicago Loop, Chicago, IL 60654 |

I've used all of the carriers in the Chicago area over the past several years and have personal experience with each. Verizon is the best hands-down in terms of all around coverage and data speed. All carriers have dead spots, Verizon has the fewest in my experience. Ignore all the bad reviews from people on here who expect "5 bars" and blazing speeds while indoors and / or in a highrise building. All carriers fail miserably in this scenario. Verizon has the least amount of fail. I currently live in a highrise and use a network extender from Verizon and calls connect through my internet connection and are perfect. Couldn't care less about data speed while at home, that's what home internet is for.

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T-Mobile

1 Out of 5 (1 star) | Willis Tower (Sears Tower) | Adams and Franklin, Chicago, IL 60606 |

Cell receptions is ok at two bars but data is basically non-existent. Benchmarks at .14 MPS. Since latency is quite good at 26ms this is clearly a capacity issue. Was much better 6 months ago. T Mobiles success in attracting new subscribers has resulted in much lower data speeds everywhere I go. WIFI call however is an excellent feature.

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Cricket

5 Out of 5 (5 stars) | 3103 N Narragansett | Belmont, Chicago, IL 60634 |

The reception is perfect, the personal in yours locations is not efficient. Brickyard, Narragansett.

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AT&T

1 Out of 5 (1 star) | Water Tower Place, Chicago, IL 60610 |

AMEN AMEN thought I was the only one with zero speed! Text that won't go through. Internet searches that are on spin. And I can hear people... but apparently I break up? Why AT&T. WHYYYYY.

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Verizon

2 Out of 5 (2 stars) | Clinton | Fulton, Chicago, IL 60661 |

Below average at home - data slow to non-functional on iPad Air and iPhone 6 Plus. Abysmal elsewhere in the city. My iThings show signal as 1x more often than LTE or even 3G. I was considering a switch to AT&T until I read equally awful experiences here. Ironic that devices get better / more powerful yet service can't support early-generation signals (1X, Edge... ) let alone the LTE for which newest devices were built. Ugh.

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T-Mobile

1 Out of 5 (1 star) | Central | Archer, Chicago, IL 60638 |

I have to use the wifi calling to use my phone at home. If I don't I get dropped phone calls and people complain that they can't hear me on the other end. Sometimes my phone will go directly to voicemail. Texting is good. Data throughout Chicago can be sketchy.

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Verizon

3 Out of 5 (3 stars) | Near Music Box Theatre on Southport | Southport and Grace, Chicago, IL 60613 |

Signal is good. Far better than AT&T which I had before this service. But, Customer service is arrogant and difficult to communicate with.

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T-Mobile

1 Out of 5 (1 star) | East River Rd.And Bryn Mawr Chicago | East River Rd.And Bryn Mawr, Chicago, IL 60656 |

Signal is very very poor. It is not stable. Only one bar in my area. I am in Chicago and my almost all my calls drop and signal disappears for 20 sec. I found out that is not problem of my phone, a lot of T-Mobile users have the same problem. I don't recommend it.

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T-Mobile

4 Out of 5 (4 stars) | Belmont | Sheffield, Chicago, IL 60657 |

Good. Usually never less than 3 bars. I used to have service with AT&T with my iPhone but switched 5 months ago. With AT&T, I would typically get full bars, however, they were deceptive, as a lot of the times data just wouldn't load. But with T-Mobile, my data is significantly faster and just works. I'm very happy.

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T-Mobile

1 Out of 5 (1 star) | Chicago, Chicago, IL 60657 |

I never even completed sign up at the T-Mobile store.I needed a new iPhone.My iPhone 4 is pretty long in the tooth with 3G service and stuck buttons. I gave the cashier my info and I intended to purchase the phone outright on my Amex card. The clerk hands me the phone and I am speaking to a woman sounding like a call center from India telling me that they can't verify me. I have a 'credit alert' I put on my credit report every 90 days to prevent identity theft as I had stolen mail in my building years ago. I have plenty of ID's and could answer any question on my credit report. So,I told them right then and there,I don't want to sign with your company and bolted from the store. Today I get a letter from T-Mobile that they have added put a mark on my credit report and 'rejected me.' NO... I REJECTED T-MOBILE... I have perfect credit and pay ALL of my bills on time.This has lowered my credit score. Friends on Facebook and the many scathing reviews should have been enough to keep me away from this pit of a store but I didn't listen. Avoid this company... Read the reviews,I need not say more!

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Sprint

2 Out of 5 (2 stars) | West Rogers Park | Touhy and Kedzie Ave., Chicago, IL 60645 |

I've had Sprint for almost 2 years. So thankful my contract is done in 2 months. I live in a highrise, a couple of miles from the lake. My calls constantly drop. Some tell me it's because my condo faces east, towards the lake. Whatever the reason, I'm done with Sprint in 2 months.

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Sprint

0 Out of 5 (0 stars) | Cicero | Lake, Chicago, IL 60644 |

Can't make or receive calls without the person on the other end complaining about the reception. Horrible, just horrible. I've been having this same problem for the last two weeks.

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Sprint

1 Out of 5 (1 star) | 111 and Central Park Ave., Mt. Greenwood. Chicago | 111th St., Chicago, IL 60655 |

I travel alot... could not use my phone in Sandusky, Ohio... Caddillac, Michigan... NOTHING IN SOUTH DAKOTA... NOTHING IN THE UPPER PENNISULA... ITS A MATTER OF SAFETY AND SPRINT HAS FAILED MISERABLY. BEEN WITH THEM FOR OVER 7 YEARS THEY HAVE BOMBED! WE HAVE 5 PEOPLE ON PLAN ALLL ARE MOVING AND UNFORTUNATELY THERE ARE NOT MANY OPTIONS.??????UGHH WTF?

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Verizon

2 Out of 5 (2 stars) | N Lake Shore Dr. | Addison, Chicago, IL 60613 |

high floor facing south to Belmont Harbor, poor reception with voice calls breaking up, dropping sometimes. Need to find decent place to stay still with each call.

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T-Mobile

1 Out of 5 (1 star) | Belmont and Central | Central, Chicago, IL 60634 |

No bars, sketchy reception, dropped calls. I like T-Mobile but have to switch so I can use my phone. Never had this problem in previous neighborhood.

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Verizon

1 Out of 5 (1 star) | Clark at Wilson | Leland at Greenview, Chicago, IL 60640 |

Poor reception. Your calls guaranteed to be dropped after a few minutes.

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Verizon

1 Out of 5 (1 star) | SHERIDAN RD | GLENLAKE, DEVON, , Chicago, IL 60660 |

I live in a 45 story high rise. Verizon has admitted that they cannot get a decent signal into our building. There is too much interference from downtown, and reflections off the lake. With 3G, I could only use the phone in the closet or behind the piano. With 4G, it is better, but constantly fluctuates. Voice quality is terrible. Pretty expensive = $150 / mth for unlimited data, of which I use almost nothing. My wife hardly uses her phone. Every block is a crapshoot on the bus.

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Sprint

1 Out of 5 (1 star) | Archer | Major, Chicago, IL 60638 |

Friend works for contractor that builds cell sites for Sprint. He said Sprint only cares about numbers, the number of sites that get built and are on air. Workmanship and cheap materials are of poor quality. This is the reason for poor operating network. Sprint hires cheap out of town contractors to build most of their sites. Sprint pays so little they have to cut corners to make jobs profitable. Wall St.does not look at quality of network build, only numbers for how many sites are upgraded or on air and that is why Sprint only cares about build numbers.

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Sprint

2 Out of 5 (2 stars) | LaSalle and Metra Train , Chicago, IL 60602 |

Always up or down. I've had great reception in my office for a while, but this whole week has been spotty. I rarely get 4g in the city and when I do, it's real slow. Don't even try to use data on a metra train. Even with "full signal" the data is spotty. It takes 20+minutes to load a 4 minute youtube video. Frustrating. Service in the burbs (in some places) are better, but I think it's embarassing when I get 3g standing next to a Sprint store!

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