Constantly drops calls. Very poor reception inside buildings. Service and reception has deteriorated since they merged with Nextel

While in building facing east on the lake, almost no receiption. On west side, or away from the lake, reception is fine.

All incomming calls go directly to voice mail. The phone does not ring.

Since October 6, I can neither make or recieve calls. This continues for an 8 block radius. Once out of that area, the phone works OK. They sent me a new phone and it was no help.

Inside the house I get very poor reception... garbled conversations and dropped calls. Outside the house is a little better but not much. I switched to a newer Nokia phone and it didn't help. Note that reception is only poor in this immediate area because reception in downtown Highland Park is better. T-Mobile does provide a good coverage map that takes it down to the street level. Unfortunately I will likely have to move to another service.

The v60 is the only phone that has reception with Verizon. Several other phones, including ones from LG and Samsung all failed to have ANY reception at this location. Since I live right by this location, it was critical that I get receptoin. As a result, I was forced to get a phone from Radio Shack.