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We have had Cingular for several years, and this year upgraded to the new Motorola pictures phones (2). Reception has gone downhill incredibly. I work all over the local area, and my old Nokia phone had a signal almost everywhere in this very rural area. My new Motorola is the opposite - almost everywhere there is no signal. I don't know if its the brand, or the new technolog, but we sure wish we had our old phones and our new plan put together.