Went into the Goshen store after phone crashed the people working at this location were very rude, and acted like they could care less about helping. The girl looked up our account and informed me that if I wanted to upgrade it would cost me the $85 that was still left on my phone plus the cost of the new phone. Considering I have insurance on the phone I was a little pissed. My phone is 2 years old and I should owe nothing on it, she then called their support place and while she was on hold, she proceeded to check her personal cell phone and pick her nails. The guys that were working were being loud, and unprofessional, and one went over to their display phones, removed the battery and placed it in his own personal phone, because " his was dead". After like 20 minutes of playing waiting game, I was informed that they were gong to warranty out my phone, but it would be sent to me from their warranty head quarters be here in 3 days. That was Wednesday, now today is Saturday and just got email saying phone is back ordered, and can be up to 2 weeks or longer. After being on the phone for over 2 hours, they say they can't do anything about it. Well I'm a mom with 2 kids, and I have a job. Schools, kids and other family has no way to contact me in case of an emergency. This is not the way you treat a customer of 2 years, that pay their bill to you every month. I think I will be looking into another carrier for my family.Was this review helpful to you?
service has improved big time thanks for improving service I get service where my sister does not and she is with verizonWas this review helpful to you?
I have been with Verizon 15 years. I keep losing calls, or I cant get through. There are a lot of dead zones here and into Michigan where all my family lives. Thinking of switching to another Company, I have had Verizon new every 2 but they do not offer this anymore.Was this review helpful to you?
Had Sprint for a little over a year and I am happy with sprints coverage in elkhart. Most of the time have 4g lte. Cant realy complain about there coverage.Was this review helpful to you?
LTE is gong live in Elkhart, but not good news just yet. I have to turn off my LTE in some places to get anything to work. Unless my note 4 had a full 5 bars, it if useless. In the places where it works, it is no faster then the HSPA+ network. They are also using the same band the HSPA+ network is on. Causing random outages. I have called in to complain and they send a ticket to the engineering team they come back and say no problems detected in my area. I am trying to be patent for them to get it working, but it has now been 2 months. Still choppy service. Works well if I turn off LTE. Kind of pointless.Was this review helpful to you?
Don't you dare sign up for T-mobile. The worst service on the planet! My brand new iphone is useless because I cant make calls or send out texts. And internet? I wouldnt know what that is because it never seems to work. T-Mobile is a joke. Currently trying to get out of that stupid JUMP! plan.Was this review helpful to you?
Very poor internet connection in my home. Call drops. Etc. T mobile service in Elkhart is awful ( unless you're at certain points on Cassopolis street.)Was this review helpful to you?
Seems to be getting worse every month, now drops calls and takes forever to use "3G", my old 1x was just as fast if not faster... Wake up Sprint or you will lose everybody here to AT%TWas this review helpful to you?
I have had Sprint now for 6 months and am very happy, with customer service dept. and sales staff in elkhart. I had some trouble in my basement, so Sprint sent me an air rave for free, that plugs into my internet. This worked very well, in every room of the house. I have a metal roof on my home that does not help.Was this review helpful to you?
I work at a company very close to this intersection and I can hardly get any signal at all outside the building, or inside, Edge, or 3G. However as soon as you head East or West on County Rd.6 the signal improves dramatically. AT&T really needs to do a better job at making sure the towers equipment is aimed and adjusted properly for best continuous coverage.Was this review helpful to you?