For going on three days absolutely no coverage at home- (71129) or while out driving- (71112-Bossier). Is anyone else having this??Was this review helpful to you?
I pay $145,00 per month for two cell phones. If I want to use my cell phone at home, I must go out into my back yard and stand on a chair. Is this ridiculous or what. I can not believe I spend this much for such s****y service. The prepaid no contract carriers are worse. I can not believe that I live in a major city with in one mile of I-20 (interstate) and can never get more than 2 bars. This is such a rip off. I wish the consumer could return the grief in some way. These multibillion dollar companies are ripping us off. One can't retaliate because in this area they all suck.Was this review helpful to you?
Inquired about quality of reception and was told it was good. Declined internet service because I'm on fixed income. Took phone home, not able to complete calls with i 2 miles of home. Returned to United Cellular was told AiRave... a wave amplification device would resolve issue so I agreeed to try it. When I received device by UPS, instructions said internet service (in addition to contracted wireless service) was necessary to use it. Returned equipment to store and cancelled contract because of bait and switch and Sprint's failure to provide successful activation. Sprint now expects me to pay for service which was never successfully activated. I have filed complaints with FCC, Better Business Bureau and Louisiana Consumer Protection Agency (State Attorney General Offuce.)Was this review helpful to you?
Constantly drops calls, Browser is constantly unavailable. Phone always reboots itself and freezes. Its RIDICULOUS. Had no problems with Metro and I will be going back.Was this review helpful to you?
AT&T service is horrible. Their customer service is even worse. My phone drops calls continuously, and I have been told by AT&T that they are working on towers in this area. (I've been told that for several years!)Was this review helpful to you?
I currently have AT&T, coverage in this area with AT&T is spotty in certain areas. I will eventually be switching over to Verizon which has the best coverage here due to the fact that Verizon acquired alltell. I also have had experience with Nextel and Sprint as carriers due to my work, initially had a Nextel Motorola issued company phone worked great coverage was solid then the company decided to change over to handheld symbol devices that used sprint, coverage was awful then switched to the HTC PRO with the same results in coverage then they went with the I phone 4 now granted the coverage seems to have improved some, but this is also over a period of 6 years as well, but even though the coverage seems to have improved when I do a side by side comparison on data transfer with my personal AT&T I phone and my company issued I phone, the data transfer is 3 times faster I my personal phone. so my suggestion is if you're new to the area and are searching for a good dependable carrier I would suggest Verizon and then AT&T for the alternative, I would stay away from Sprint from my personal experiences and from my customer's experiences as well.Was this review helpful to you?
Had spotty (very slow) to no reception inside the Independence Stadium during a football game. Very frustrating since my wife and I needed to communicate to our kids.Was this review helpful to you?
I've been on the same service since 1991, South Central Bell, AT&T to Cingular, and AT&T now - I've NEVER been able to use my cell phone in my home, but the landline service was equally as poor when any weather impacted the telephone lines above or underground (rain, ice, even wind), so I thought reducing my phone service to cellular was the right thing to do at least for the economies of scale. However, with (3) lines on my cellular service and the equipment having changed with the market - the service is the poorest in the industry and there is no priority to increase or improve the capacity for AT&T. 46 towers doesn't mean better service, it only means more towers for the calls to skip among or drop. I'm attempting to change to a more beneficial service, but the comments are depressing at best. Being the largest in the market appears to mean that size doesn't matter - only the interest in quality customer service. I can't get service on my phone at home or work, so there's something terribly wrong about this negative interest in the customer base that created the market for AT&T in the first place. If any one of us delivered this poor level of service to our customers or clients, we would be terminated with cause.Was this review helpful to you?
I have been a customer of T-Mobile for 12 years and have finally had to pay to get out of my contract because I cannot rely on the service with my sales position. I drop calls all the time, cannot make calls either north or south, outside of the city and quite frankly am tired of customer service telling me my coverage is good. Really, NO IT ISN'T OR I WOULDN'T HAVE CALLED... .Then they look at the notes on my account and say, "Oh, I see you have called about this before. Are you having problems with your handset, maybe I can get you into a new phone." UGH. There was a period of years that T-Mobile was wonderful on the customer service, but after moving to the area, I am not sure I was just fitting in to their business model. No cell towers outside of town means no service. I am very upset that I have to pay to end my contract when it's not my fault they can't service me.Was this review helpful to you?
Verizon's network quality in the Shreveport area depends on the network technology your phone is set to pick up. I've had several Verizon phones over the last two years, and their 3G network is exellent--I get good coverage all over the entire area, whether outdoors or in buildings. Verizon's 4G LTE coverage in this area is a big disappointment to me. In heavily trafficked areas (Youree Drive, Airline Drive, etc.) I get adequate 4G service. Once I step into a building or enter a residential area, my phone drops to 3G. I currently own an LG Revolution and also had a Samsung Droid Charge, two 4G phones. Both have the same issues with 4G. I can't give Verizon's service any higher than a 4 / 5 in this area due to the spotty 4G coverage. Thankfully, Verizon gives you the option to switch 4G on or off, so I typically rely on their stellar 3G service. Verizon is by far the best carrier in the area, just don't expect much from their 4G network.Was this review helpful to you?