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For the most part service is decent in Richmond. There are a couple of spots that have limited and no service at all. While traveling north on Swamp Rd. Near Bartletts Apple Orchard signal is lost just before you reach the orchard and doesn't return until you are about 2 miles north. You will also find that inside of structures in Richmond Shores you will have weak and non existing service. At home in Richmond Shores I only get 2 bars of service at best. Most of the time I'm flirting with only 1 bar and many times I get dropped calls. Hope this helps someone. This is the same for many Verizon phones. The omnia is only one of the many phones I have had with Verizon.