I get little to no reception in this (and unfortunately my) neighborhood. The phone works well elsewhere.

Have had the phone for 6 mos, never dropped a call anywhere between North Cambridge, Waltham, West, Newton and never downtown! Phone even works inside the Park Street T stop and much of the green line in that area! Had AT&T GSM service with a Nokia 6200 (sweet phone) but it worked everywhere but inside my apt. (only other carrier that works in there is ... yuck ... Sprint ... whom I divorced after 3 years.) The SE T610 is not perceived as the T-mobile phone with the best reception (Nokia 6610 series probably is) but much of that is due to the inaccurate reception counter which sometimes fluctuates inexplicably when you are at a standstill. Proof: I can still place calls and surf the web when at John Harvard's brew house (which is in a basement) with the phone displaying 0 bars. Go for this combo, don't look back, you won't regret it. I've had all service providers in my 7 years in Boston and am going to stick with this one.