I have AT&T and my wife has Tmobile. In PG County and SE DC the TMOBILE works and the AT&T has either one star or goes to VM. I put my wife sim into my mobile and my sim into her mobile... boom I have a connection and she has the same problems with the att. I guess I have to ditch AT&T as they are more expensive but have weak coverage in the DC metro area.Was this review helpful to you?
Was good / perfect until about July. Since then, most of house is a "dead spot." Can get reception only at the very back of house.Was this review helpful to you?
We are on the dead zone, this is how a rep describe it? Im paying 140 plus a month for a dead service, wow Sprint used to be good 2 years ago, but now days its the worst. Cant make a simple call during peak times, I get a message saying network busy please try again later, wtf I get a notification of voice mail when the phone never rung. Sprint been saying that they are working on a tower around this neighborhood for years now. Theres no 4g here all u get is a very sslooww 3g that takes about ten minutes to browse and search for something simple. The antenna on my Samsung galx note3 does this all day switching from 3g to 4g to 3g to bars to 1 bar to nothing, I rather buy a calculator with wifi than having this horrible service and its expensive too. No wonder they advertise unlimited data, because you dont get shyt. My friend has T-Mobile and gets a full bar and a decent 4g here in this area, I cant even make a simple phone call. It frustrating because I need it for an emergency to call the hyattsville police department, and the nearest payphone was at west hyattsville metro station, and when I got there it was only the booth the auricular handset cord has been cut. Sprint suck here in hyattsville. T-Mobile is one of the best reception here follow by att. Am switching no doubt about it. Sprint sucks. Am might as well goto prepaid now from att. My friends are getting metro pcs. Pageplus. Sprint hyattsville is done with your business. You are dismiss. You guys suckWas this review helpful to you?
We signed up with Sprint in Sept 2011. Since March of 2012 up to Feb 15th 2013 we have had nothing but trouble with our service. 1 month shy of a year worth of phone calls to customer service, internet chat with tech, and multiple trips to the tech store front resulted in us finally canceling service. Since March of 2012 we have had dropped calls, unable to make phone calls, no internet service unless we are connected to wifi. Every time we called we were told that the towers were being updated. Orginally that was going to be fixed by the end of summer and were offered a credit of $30 for 4 months (keep in mind that on a $200 monthly bill that is not much). So took the offer and decided to wait it out. I gave a month extra. On October 11th 2012 I called again still with the same issues. At this time I wanted cancelation options. I spoke with a representative who informed me that if we returned all 3 of our smart phones that ALL early termination fees would be waived. This representative named Billy Jones gave me his work email address and told me to email him directly after I spoke to my husband. I emailed this gentleman twice with no response. I called back and got someone else who informed me there was no record of that conversation and she did not even know who Billy Jones was. I was also informed that the option he gave me is not an option at all. So here we are stuck with a decision of stick it out unil 2014 with no service and pay $200 a month or pay $975 in early termaination fee's. Things got worse from that point. Phone service turned into waiting 10 minutes for a call to even connect. We never had 4g (appartently it's not in our area) the 3g didnt work, we would try to load a page and 20mins would go by with no luch. If we were connected to Wifi we were fine though. I called in a few more times about the issue and again asked about canceling with the early termination fee's waived due to the reason of cancelation. I was informed that they can not waive the fee's just because the internet was not as fast as we wanted it to be... it didnt work at all! After a few more conversations about the fee's being waived due to the fact that we wanted to cancel because of service issues (no other reason than that) and being denied that credit my husband and I decided we were just going to cancel. On Feb. 15th of 2013 we switched carriers and had our phone numbers ported over. This of course canceled those 2 lines immediately with sprint. I called on Feb 16th to cancel the last line on our account and I was told that service would be canceled on March 10th 2013. I called again the next day to question why it wouldnt be canceled until March because I wanted it canceled immediately. I was informed that Sprint does not cancel in the middle of a billing cycle so we had to wait, there would be no new charges. My bill due on March 5th covers service until the 10th. I questioned the 2 lines that were ported to the other carrier already. Turns out we are STILL paying for them even though the lines do not exist. So now I'm paying for service that doesn't exist on Sprints network and I'm paying $975 in early termination fees. I once again questioned this and asked about waiving the termination fees. I was told it was not that reps fault that we ported our numbers and Sprint does not do any pro-rating or waiving of termination fees. I asked how they could possibly continue to charge me for service that does not exsit. She stated it was in the contract I signed. At this point I was irriated beyond belief and I questioned her what about Sprint's part of the contract that provides me telephone and internet service, Sprint is not holding up on their end of the contract and that is why I am canceling. I was again informed that it is not Sprint's fault and to have a nice day. Many of my co-workers and friends / family who have Sprint are experiencing the same issues. I urge anyone thinking about switching to Sprint to NOT do it. Thank you for taking the time to read my review and I hope it helps in your decision making process.Was this review helpful to you?
I have 3 days woth very poor signal here by pg mall I hardly get online and now is worst it drops many calls and I cant recieve incoming callsWas this review helpful to you?
In five days with Virgin / Sprint, I've had more dropped calls than in FOUR YEARS with Page Plus / Verizon.Was this review helpful to you?
Sprint has the worst service in the area and not just at this location throughout hyattsville the service is sketchy. Their map for coverage lies and says its great but trust me if you have a Sprint phone and come over here you can forget about getting in contact with anyone.Was this review helpful to you?
The surrounding are (Annapolis Rd / Greenvale Pkwy) gets poor reception and dropped calls. I can be driving and talking for several minutes and when I get to this neighborhood, my calls reception starts diminishing and drop everytime. I live in this area and can't hold a conversation without my calls dropping several times. This is very frustrating! Sprint has been notified, but this issue has continued for several months. The tower was supposedly working at about 13% at that time. The zip code is 20784.Was this review helpful to you?
I always have 4 bars when I am in my house. In DC though, at my job, I get 3 bars and my colleague has AT&T and has full 5 bars! I've been with Sprint for three years now and in total i've probably had about 10 drop calls... .Was this review helpful to you?
The reception is poor both inside and outside of the house. I believe this is due to the abundance of overhead utility wires which are creating inteference with the transmission of the signal. This is a very OLD neighborhood This poor reception extends throughout the Landover Hills area on only improves in the vicinity east on Annapolis Rd.near New Carrollton and points west of Annapolis Rd.close to the Routes450 and 202 split. The interesting thing is that I see neighbors in their yards talking on the telephone all the time - not sure what carrier they have, but VERIZON's service is extremely POOR in this vicinity.Was this review helpful to you?