When I first got my phone a little over a year ago, I was very impressed with the service I got at my house. (2-4 bars, it also fluctuated, but I always could make a call.) Then for a couple of weeks the service was non-existant completely, and then it came back. Now, my service has gone completely again for a few weeks now. I've tried all the T-Mobile helplines. They've been very nice, but cannot tell me why I lost service. Some have even said that I should never have gotten service in my area in the first place, but obviously I did since that was primarily how I made all my calls for a year. I don't really know what's going on with my phone. I get good service in bigger cities like Augusta / Waterville / Bangor and such, but not really Belfast for some reason. I think I'm going to switch carriers, I'm sick of T-Mobile, but I keep hearing from people that its a good company.