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Won't work inside or outside of the house 90% of the time.

We just moved here from Troy, where our reception was already iffy at times. Now we can't get any reception at all, T-Mobile said they would need 3 days to send engineers out. (Based on reviews here, that won't help at all). I also received a voice mail a week later! That is absurd.

switched from Cingular to T-Mobile and get terrible reception. something no bars. at work in Troy fine but at home in Royal Oak... a pain.

I get perfect reception, even in my basement. I have an old Cingular plan (2 years old) but do not want to upgrade yet until they shut me off. I am a little upset with their voicemail coming in late (sometimes 2 to 6 hours) but all the plusses make up for that one little minus.

I used to have Sprint which was terrible reception and now I have Verizon which is great but I don't like any of the phones they offer.

Poor reception. Dropped calls and phone doesn't ring at times.

I was an ATT GSM customer and used to be able to get a signal by manually setting my phone to use the Cingular network. The exact minute the available networks switched from ATT, Cingular, T-Mobile to ATT /Cingular, T-Mobile my reception dissappeared. I have had 100% of my calls dropped since then. I can maybe get 10-30 seconds of a conversation in before it drops. After ~50 phone calls to Cingular (kept dropping) I was able to explain the problem. They told me my phone was obsoleted when the merger occurred. They then said that I must buy a Cingular phone and switch to a cingular plan, which is more expensive than what I had with ATT. The best part is how they play a message when you are on hold that says, "if you are an ATT customer, relax, you will not have to change phones or plans or sign a new contract as a result of this merger" and then the first thing the customer service person says when they pick up is, "you have to get a new phone, new plan, and sign a new contract as a result of this merger and you have to pay $150 if you want out of your current contract."

I have the hardest time using the phone in my own house; usually the phone will ring just fine, but when I actually answer it drops to one or zero bars, or worse, suddenly goes to Analog Roam. I have this same problem in the Detroit airport, making this phone and carrier useless in the two places I probably need a phone most. I intend to dump Sprint immediately.

I get between 0-1 bar in my house. There is a 2 mile stretch on Crooks in between 12 and 14 Mile where the coverage is very poor. I have called and complained 10 times to T-Mobile asking them to let me out of my contract without having the pay the fee. They won't budge an inch. Will definitely switch carriers when contract expires in a month.

I have had 4 different phones over 5.5 years and every time the AT&T service has worked only 30% of the time. After calling AT&T several times, they started out telling me they were adding new towers to improve service, 3 years later they said all towers were installed in my area and I now must be too close to the tower to get good reception. What kind of answer is that! Thank goodness for number portability.