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I used to have excellent coverage, but for the last 3 months we have been dropping calls constantly on multiple phones. I have called tech support and was told first it was fixed, then I had a problem with summer foliage, finally that I was in a fringe area. I wasn't in a fringe area for the last 6 years. Verizon did tell me it might have changed cell tower leases and they sent me a network extender. It helps in the building but not outside. I think I will start shopping providers.