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My wife and I both have the same phone. Her phone is very good reception, mine is poor to terrible. Called Verizon and discovered the software on the phone is not up to date. Will correct and try again next time. In laws have a Motorola V276 - they have current software and reception is up and down. They live 1.9 miles as a crow flys from the cell tower in Viole, MO on Hwy. 39. More info to follow next trip.