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$200 / month for family plans and cannot use our phones. Even with a network extender! Calls drop, and when they get through the person on the other end complains of constant dropouts. Unacceptable, and I would love to see a class-action lawsuit against Verizon.

This month, there was yet another surprise on my Verizon's Wireless bill. Over a month ago, I signed up for unlimited texting for my son's phone. Once I recieved the bill,, there was a charge of over $165.00 for texting. When I called Customer Support, I was informed that I must be mistaken, that I did not infact take time to visit the Verizon Store, wait in line for over an hour and change the service for my son's phone. I admit, I may forget where I lay my keys from time to time, but I do remember taking my son, waiting in line and change his service. This will be the last time I wait in any line at Verizon. I am switching services before the week is out. My advise is to stay away from Verizon Wireless!

spotty reception zero to one bar throughout the house. Spoke with Verizon who stated they know the area is poor and will allow us out of contract

I live by the water. My reception is horrible. I have tried to get out of my contract for a year and they say my reception is above moderate. I have a wiresless card with Verizon service as well. I barely get a single bar at my house and they say it is above moderate service. Soooo bad... wish I knew which service to get.

Use to have good reception now I have to be on the 2nd floor just to hear the other person. I though cell phone cover gets better in an area not worst. I switched to T-Mobile because of poor reception. I also drive Hwy. 3 to Concord and drop call all the time on the route.

Verizon works wonderfully everywhere except at my house on Stumpy Creek Rd. Reception is only one to two bars at my back porch facing to the south. Nextel I710 is also exactly the same. No difference between the two. I have had both for over four years.

I have never had a call dropped or lost in the mooresville area with verizon!

Verizon is terrible here and down to e.33 - however when on the "extended network" (i.e. Sprint) it is stellar - my company is switching me over to Sprint. That day cannot come to soon.