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I've had Verizon for about 5 years now. In general, the service has been very good to excellent. Not all of the phones have been winners, though. The VX6100 even worked well in the middle of the 14th floor of Two Gateway Center in Newark, where I could never get a signal with earlier phones (all on Verizon). I previously had an LG VX4400. This phone had the worst battery life of any of the 6 phones I've had. My wife and daughter both have the VX4400 and have excellent battery life; go figure.