AT&T has clearly no clue how to fix the NYC problem. Dropped calls left and right for the past 2 years. Good customer service though, I received two BB Bold replacement models and a cheap iPhone upgrade hoping something would fix the problem but just made it worse. Full bars, no bars, no service, full bars, it just keeps showing something else every 10 seconds. Making phone calls impossible. Unfortunately that's what a phone should be good for, no? No problems in CT but that doesn't help. I need a phone that simply works in the city and AT&T just can't deliver.

Even after forcing Apple to replace the original Iphone 4G with a new one this week, calls continue to drop and / or calls go directly to voicemail. This is so bad that I reconnected my Land line

Consistently reliable service everywhere.

Really poor reception. Calls would go directly to voicemail.

Reception near window facing 84th but no reception 6 feet away.

at&t are just horrible! can't make a normoal phone call, calls drop.. just imposible. reccomend Verizon - great reception EVERYWHERE!

I can go from internet connection to "no signal" "emergency calls only" in under a minute. I receive text hours after they are sent. I rarely can receive a call. Usually I get a voicemail alert hours later. For living the largest city in America, the cell phone reception is appalling. And very frustrating.

constantly dropping calls / the bars showing signal strength do not appear to be truthful, and AT&T denies its happening. had no problem with it in miami, washington DC, colorado nor north carolina, so it's definitely a problem with new york towers. the fact that they won't admit it and fix it is beyond logic and extremely annoying. i think a class action lawsuit should be started to recover our monthly payments for their horrible service and refusal to fix it.

T-mobile in the upper west side of Manhattan is pretty good outdoors, but HORRIBLE indoors! That means that the towers are far away from this area. I have to wait outside to finish calls otherwise I loose them once I go in. Seems like AT&T is better for this area if you have GSM. Best carrier overall is Verizon. I never hear of anyone having problems with their network.

I have been a happy T Mobile customer, never any problem, always reception with little exceptions. If its up to me, I would never leave them but since 3 days, I have no reception at home. I heard more people in Washington Heights, who had reception before, lost it and need to switch. Anyone have an idea how to find out about a "lost" tower?

The phone is effectively unusable. 99% failure or dropped. If I do connect with someone, one party cannot hear the other. The other day it took 8 calls to 611, AT&T customer service, to connect where we could hear each other. This call dropped, too. I'm on the 3rd floor of a brownstone on the upper east side of Manhattan, not in some granite cave five miles under the earth. Good grief, AT&T wireless service sucks. What's interesting is that the reception indicator shows 4 or 5 bars. I'm calling BS on that. Also, AT&T now requests that you download an Ap to send them a notice every time a call fails or is dropped. I don't want to be a network engineer, particularly an unpaid one.

Worst network ever in NYC

No reception on 5th Floor on 8th Avenue... Can't use the phone at work! crazy. No reception in the park in Brooklyn.

The reception is fine when my calls actually come through. Text messages will at times come in hours later. Sometimes people will say they tried to call me but I will have gotten no indication on my phone. The Sprint people tried to insinuate that I somehow broke my phone, but I have never had these problems when I'm not in NY and they tend to only happen on the weekends, so I'm thinking it's their network, not my phone.

Dropped calls every day, several times a day even with 5 bars on 3G. Have been on the phone with AT&T support for months determining if it's the phone or network. Went down to NC for a week and had NO DROPPED calls. It's the network and they need to upgrade the network ASAP and acknowledge how poor their service is right now.

I have bars but 3G is slow. Constant dropped calls with 3G mode turned on (Dropped all 20 calls I made so far). Switched 3G off and using Edge and getting slightly better reception.

Generally 4 bars reception with no dropped calls. Changed land-line number to cell, so I need for this phone to function well and consistently here. It does. I expect to keep Verizon and upgrade to Motorola Droid.

I have nothing but dropped calls and almost no reception in the lobby and basement of my building the same goes for my apartment unreal considering I reside in the heart of manhattan.

i have to send multiple text messages several times, I receive voicemails from calls 8hrs later, drop calls, cannot make calls, ect. I am breaking my contract to sign on with Verizon.

Calls get disconnected all the time in the middle of a conversation. During calls, the voice is broken and you cannot hear a complete sentence. You have to keep asking the caller to repeat what was just said. When you call someone and are put on hold for half an hour, it is extremely annoying to get disconnected. Is this what we are being charged big bucks for by AT&T? They deserve to be driven out of business.