I live in a high rise on the 22nd floor and get NO service at all. I have to move to my balcony to make calls (thank God I have a balcony) and I am constantly struggling to get good LTE service when I am out and about. I always have to put the phone in airplane mode and then turn it back on in order for it to hopefully connect to LTE rather than 3G or 1x. It's so annoying. No one can EVER hear me when I am talking. It is so frustrating. Especially when I am trying to make business calls and they keep saying hello hello? And then bam the call fails. Can't stand it.Was this review helpful to you?
The other reviews on here don't take into account this is NYC, even though some of the reviewers appear to live and work here. New York has several complications for cell phone carriers. Tall buildings is one obvious one. Cell phone towers have limits to their range. When you work in a tall building on a floor above 20 or so, you can probably expect poor service unless your building has some way to boost signal strength. My suggestion is if you have a phone that allows you to connect to the internet wirelessly, do so. Some providers (T-Mobile is one) even allow you to make phone calls through this wireless connection. This problem with tall buildings is common to any cell phone provider in New York. Another issue of course is the large underground rail and subway system. Cell phone providers have begun creating a network at the platforms. You can get service at most platforms in Manhattan and in some platforms in the other boroughs. Service while on a moving train is almost non-existent, as it would require allowing the providers to get into the tunnels to set up some sort of continuous network. For now, it doesn't exist, and it doesn't matter which provider you have, the issue is the same. Most New Yorkers know their smartphones won't work while the train is in motion and underground. Other than these two instances, I have great service anywhere I have been in NYC. I understand that tall buildings and subway tunnels are a tough issue for the providers to resolve. Just be realistic in your expectations. What you really should be concerned with is when one provider can't get decent service in NYC where others have no issue (Sprint). If you live here, switch to someone else. If you're just visiting, grin and bear it or pick up a prepaid phone from another carrier that you can use while here.Was this review helpful to you?
No service in buildingWas this review helpful to you?
Well I have, Verizon,cricket,ATT.both cellphone in new york,.Manhattan has bean intefirence from a hackers.all the time. If cell phone company workers did do they job well it want happend. Is in it.people are no good in ny city.our cell phone do work normal in a.y other state.all the time loud buzzing sound in the phone.that start with verizon.who e er the hackers are they conneckt Verizon li.e with AT&T t mobiles making a passege info for them self.they use my free international texing for unlimited To 200 countrys..most of the time I did not recive my phone calls.well people in elpaso texas.ny city is the Dangers city after all.Was this review helpful to you?
I work for ConEdison inside the Steam power plant on East River Station and spend over 40 hours a week with no reception what-so-ever. Luckily, I own an Iphone and so do most of my friends and family so they could only reach me through imessage or facetime when I'm connected to the Wifi. My collegues do not have this issue with their companies.. Even Metro PCS seems better than Sprint. Very disappointed. Seriously considering switching companies.Was this review helpful to you?
Very poor data connection Most of the time spins to get the towerWas this review helpful to you?
I came here because I was thinking of switching from Verizon to something else. All of the dead spots that the Sprint, T-Mobile, and ATT customers were talking about, I've also experienced. No signal whatsoever in Grand Central, no signal in the subways (some on some platforms), poor reception in Penn Station and often no reception once downstairs on a train. I was hoping for a better signal from someone else... Verizon will tell me that I have 4G LTE connection, but it'll be one bar and do nothing. What good is LTE if it's barely connected? I've heard that Sprint's is faster, but these reviews aren't encouraging.Was this review helpful to you?
Worst customer service! I'm never trying Sprint again. Unlocking phones is stressful and they never try to help in any way. It sucks !Was this review helpful to you?
I work inside penn station and my Sprint phone has no signal I got to keep moving from one place to the other to make a phone call or go outside to the street I saw contractos from spring installin antenas inside but they dont even know when this job is going to be finnish meanwhile all my coworkers have Verizon and then can make call and search the internet just about everywhere This situation sucks and I'm getting tired from this situationWas this review helpful to you?
Grand Central's tunnels for the Metro North trains are a COMPLETE DEAD ZONE. You will not receive service or reception whatsoever. This is problematic because as a commuter, I spend about 40 minutes on average in the tunnels per day. You also will not receive service in the MTA Subway tunnels, although you do get reception while waiting on the platform. Finally, I work around Times Square on the 24th floor of a building. I get service, but it is spotty and slow. Running Pandora or YouTube is a crap shoot.Was this review helpful to you?