Coverage Reviews for New York, NY

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Rating | Carrier | Location

T-Mobile

T-mobile sucks, especially if you are attending Baruch College. It just loses signals right after I entered the building. I think I should switch to Verizon.

AT&T

I read the last review (from today) and thought it was my husband, but it was not. I bought him a iPhone 4 in MA for Valentine's Day and sent him off to work in NYC. Alas, close to zero service. He is in the Wall and Pine St.area. Not sure what to do. I convinced him that the iPhone was so much better than the Blackberry he had. Oh no. Hell to pay.

AT&T

AT&T should be ashamed of their lack of service in one of the major city centers in the world. In order for me to attempt to connect a call in my building, I need to sit on my windowsill with the phone laying next to me in speaker phone mode. Typically, I will need to attempt a call 5 times in a row before the "call failed" messages end, and the call actually connects. Once that happens (when the mini-miracle occurs - my cellphone actually makes a CALL), it's a crap shoot as to how long the call will stay connected. I was a Verizon consumer prior to the iPhone coming out, and I am once again a Verizon consumer with a brand new iPhone4. I will NEVER go back to AT&T.

Verizon

I think there is a troll here. Verizon service is solid. I hated my Incredible. The service sucked on it because it was the device. iPhone shows 5 bars where Droid showed 2-1 bars. Speeds are fast, too. Just got 2.4Mbps.

Verizon

Man of course vzw has no reception here. I drop calls and have extremely slow data. 0.2mbps down and 0.09mbps up using speedtest. Seems like all the carriers are having worse service and wanting to charge more.

AT&T

Service has never been great, but in the past 2 or 3 months, it is almost nonexistant. More than half the time, I cannot get a call through at all. Nor can I receive one. Other times, I get through but I hear my own voice echo back and the party I am calling can hear me but I can't hear them. If I do get through, the call is often dropped and I need to try again. AT&T PLEASE get your act together in NYC (especially in the Village). I can only take so much more of this until I will have to defect!

AT&T

Wow, I don't know what happened. Suddenly I got 5 bars of service in the Lower East Side. Previously barely 1 bar. I was even using a M-Cell but tonight the new 5 bars are bumping me off the microcell because the AT&T signal is stronger. Well, 'bout time.

AT&T

As soon as I enter my work floor I lose reception on my iPhone. I cannot place calls, Incoming calls do not ring and I get new voicemail alerts only when I leave the building and walk at least a block. Text messages are delayed incoming and outgoing. If I power the device off and on again after 5 minutes I will get reception for about 10 minutes after which my bars dissappear again and the device starts 'searching' for service. First time I contacted AT&T about this they told me to make sure that I was not obstructing the antenna (around the phone's edges) so I removed the protective case but this did not help much. I had a regular AT&T cell phone up to January of this year and I never had a reception problem in my office building until I switched to the iPhone. I love it for all the tons for features and apps and it sure does make my hectic schedule more manageable but I'm thinking of going back to simple phone so that I can have my service all the time.

AT&T

On 11th St.or 12th St.walking between University Place and 6th Avenue, I get dropped calls consistently. Also, in my apartment on 10th and University I get very poor reception that has seemed to have gotten worse in the three years I've lived here. It's really nerve racking, though I'm hoping that it will get better as iPhone customers defect to Verizon in January.

AT&T

I work in 49th and 6th. I am in edge most of the time, without 4G coverage. When I do get it the signal is so bad I can't even check my email. Even when I leave the building and I try from the street the signal is weak. This is Times Square, the center of Manhattan. If we don't get good service from AT&T here, what are we to expect?

T-Mobile

Densely populated area like most of Manhattan, lots of upscale buildings, big surprise T-Mobile service is so bad, especially inside any building. Voice calls often go through on some phones (Android G1 - yes, but with problems, Blackberry Pearl - no, cheap Nokia - no). Wireless Internet does not work at all, drops connection every minute.

Virgin Mobile

I don't quite get why Sprint has gotten bad reviews. I use the cheapest phone VirginMobile offers and it has worked perfectly all over town, outside town, and halfway down the stairs to the subway.

Sprint

I am very disappointed with Sprint and there service ITS HORRIBLE get it fixed I experience dropped calls all over...

T-Mobile

T-mobile in midtown is TERRIBLE inside office buildings. Data connection is virtually non-existent most of the business day, especially during stock market hours. Even when the signal indicator shows 4 or 5 bars, the internet still doesn't connect. Call quality is also very choppy. Signal strength would fluctuate between 4 bars and no network, as if there are too many T-Mobile subscribers for their towers to handle. However, T-Mobile data connection in Brooklyn is fantastic, often reaching 3.5G.

AT&T

Many times I got 5 bars, and the call get dropped, anyway I live in 42 St. "the heart of NYC and I cant believe how horrible is the service here, continuous calls dropped, all time, and ATT reps telling you about "towers being down" in Philadelphia and NJ, What? Im done with AT&T, why don't invest some money on actually improve the service instead of wasting money on TV commercials about how great is their Crappy service.

AT&T

I've been sticking it out with ATT for a few years and I've had it, had it, had it with endless dropped calls. Worse, I keep getting polite reps who endlessly tell me about 'towers being down or being repaired.' One rep told me I had "metal" in my building! I politely informed her that we use metal in buildings in NYC so they won't fall down. Further, when I point out that I try making calls from Wall St.[my office seems to be it's own personal ATT Dead Zone], which is basically the capital of the planet and not some farm in Iowa, I'm politely told "they're working on it." I've learned to speak faster because it's not a question of IF an ATT call will drop it's WHEN. I have just spent $130 on a Verizon Accolade. It is a pre-paid one month phone. It's not as fancy as my Samsung Impression but it does something ATT phones have a VERY hard time doing... it does ***NOT*** drop calls! Today, 10-18-10, the little Accolade made successful calls from 2 locations [1 in my office another in a nearby building in lower manhattan] where ATT never even shows ONE bar!

AT&T

I get 5 bars on my Nokia, but celll simply DOES NOT WORK as it is supposed to. And by that, I mean basics phone conversation! Phone works great in CT, and I just realized the ATT issues after I started working in NYC.

Nextel

I have to sit in my widow seal to get reception. I have Boost Mobile which is the same company as Nextel. I use to have Metro PC and I never had an issue.

AT&T

AT&T has clearly no clue how to fix the NYC problem. Dropped calls left and right for the past 2 years. Good customer service though, I received two BB Bold replacement models and a cheap iPhone upgrade hoping something would fix the problem but just made it worse. Full bars, no bars, no service, full bars, it just keeps showing something else every 10 seconds. Making phone calls impossible. Unfortunately that's what a phone should be good for, no? No problems in CT but that doesn't help. I need a phone that simply works in the city and AT&T just can't deliver.

AT&T

Even after forcing Apple to replace the original Iphone 4G with a new one this week, calls continue to drop and / or calls go directly to voicemail. This is so bad that I reconnected my Land line

AT&T

Really poor reception. Calls would go directly to voicemail.

AT&T

Reception near window facing 84th but no reception 6 feet away.

AT&T

I can go from internet connection to "no signal" "emergency calls only" in under a minute. I receive text hours after they are sent. I rarely can receive a call. Usually I get a voicemail alert hours later. For living the largest city in America, the cell phone reception is appalling. And very frustrating.

AT&T

constantly dropping calls / the bars showing signal strength do not appear to be truthful, and AT&T denies its happening. had no problem with it in miami, washington DC, colorado nor north carolina, so it's definitely a problem with new york towers. the fact that they won't admit it and fix it is beyond logic and extremely annoying. i think a class action lawsuit should be started to recover our monthly payments for their horrible service and refusal to fix it.

T-Mobile

T-mobile in the upper west side of Manhattan is pretty good outdoors, but HORRIBLE indoors! That means that the towers are far away from this area. I have to wait outside to finish calls otherwise I loose them once I go in. Seems like AT&T is better for this area if you have GSM. Best carrier overall is Verizon. I never hear of anyone having problems with their network.

T-Mobile

I have been a happy T Mobile customer, never any problem, always reception with little exceptions. If its up to me, I would never leave them but since 3 days, I have no reception at home. I heard more people in Washington Heights, who had reception before, lost it and need to switch. Anyone have an idea how to find out about a "lost" tower?

AT&T

The phone is effectively unusable. 99% failure or dropped. If I do connect with someone, one party cannot hear the other. The other day it took 8 calls to 611, AT&T customer service, to connect where we could hear each other. This call dropped, too. I'm on the 3rd floor of a brownstone on the upper east side of Manhattan, not in some granite cave five miles under the earth. Good grief, AT&T wireless service sucks. What's interesting is that the reception indicator shows 4 or 5 bars. I'm calling BS on that. Also, AT&T now requests that you download an Ap to send them a notice every time a call fails or is dropped. I don't want to be a network engineer, particularly an unpaid one.

AT&T

No reception on 5th Floor on 8th Avenue... Can't use the phone at work! crazy. No reception in the park in Brooklyn.

Sprint

The reception is fine when my calls actually come through. Text messages will at times come in hours later. Sometimes people will say they tried to call me but I will have gotten no indication on my phone. The Sprint people tried to insinuate that I somehow broke my phone, but I have never had these problems when I'm not in NY and they tend to only happen on the weekends, so I'm thinking it's their network, not my phone.

AT&T

Dropped calls every day, several times a day even with 5 bars on 3G. Have been on the phone with AT&T support for months determining if it's the phone or network. Went down to NC for a week and had NO DROPPED calls. It's the network and they need to upgrade the network ASAP and acknowledge how poor their service is right now.

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