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Been ATT customers for 10 yrs. Since June 1, 2011 each time we use the cell the calls drop several, per call. Run my business on the cell. ATT employee told me it would last about 6 months because towers are being updated / repaired. Unacceptable. Will be switching asap.

Horrible service. Phone is a paperweight with AT&T. Doesn't receive or make calls. Text messages come over a day late. Forget even thinking about internet. When I do have a bar or two, calls are dropped or immediately forwarded to voicemail.

AT&T should be ashamed of their lack of service in one of the major city centers in the world. In order for me to attempt to connect a call in my building, I need to sit on my windowsill with the phone laying next to me in speaker phone mode. Typically, I will need to attempt a call 5 times in a row before the "call failed" messages end, and the call actually connects. Once that happens (when the mini-miracle occurs - my cellphone actually makes a CALL), it's a crap shoot as to how long the call will stay connected. I was a Verizon consumer prior to the iPhone coming out, and I am once again a Verizon consumer with a brand new iPhone4. I will NEVER go back to AT&T.

Man of course vzw has no reception here. I drop calls and have extremely slow data. 0.2mbps down and 0.09mbps up using speedtest. Seems like all the carriers are having worse service and wanting to charge more.

Service has never been great, but in the past 2 or 3 months, it is almost nonexistant. More than half the time, I cannot get a call through at all. Nor can I receive one. Other times, I get through but I hear my own voice echo back and the party I am calling can hear me but I can't hear them. If I do get through, the call is often dropped and I need to try again. AT&T PLEASE get your act together in NYC (especially in the Village). I can only take so much more of this until I will have to defect!

On 11th St.or 12th St.walking between University Place and 6th Avenue, I get dropped calls consistently. Also, in my apartment on 10th and University I get very poor reception that has seemed to have gotten worse in the three years I've lived here. It's really nerve racking, though I'm hoping that it will get better as iPhone customers defect to Verizon in January.

Densely populated area like most of Manhattan, lots of upscale buildings, big surprise T-Mobile service is so bad, especially inside any building. Voice calls often go through on some phones (Android G1 - yes, but with problems, Blackberry Pearl - no, cheap Nokia - no). Wireless Internet does not work at all, drops connection every minute.

I am very disappointed with Sprint and there service ITS HORRIBLE get it fixed I experience dropped calls all over...

T-mobile in midtown is TERRIBLE inside office buildings. Data connection is virtually non-existent most of the business day, especially during stock market hours. Even when the signal indicator shows 4 or 5 bars, the internet still doesn't connect. Call quality is also very choppy. Signal strength would fluctuate between 4 bars and no network, as if there are too many T-Mobile subscribers for their towers to handle. However, T-Mobile data connection in Brooklyn is fantastic, often reaching 3.5G.

Many times I got 5 bars, and the call get dropped, anyway I live in 42 St. "the heart of NYC and I cant believe how horrible is the service here, continuous calls dropped, all time, and ATT reps telling you about "towers being down" in Philadelphia and NJ, What? Im done with AT&T, why don't invest some money on actually improve the service instead of wasting money on TV commercials about how great is their Crappy service.