They have the rudest people working in their Niles store, and they offer NO customer service at all. I signed a 2 year contract, and had nothing but poor reception and problems with the phone for the entire time! I repeatedly talked to people in the store about the issues, no one did anything. Also, after my phone was sent out for service, I received it back, and less than 24 hrs. after it was serviced, I had to have it sent out yet again - which was still under warranty, although I was not given a new phone. The company should do everyone a favor and close shop!