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I used to have decent reception until the take over of alltel. now service is slim to none and talking to tech support is a waste of time. I have made several trouble tickets with no response. they now insist its the phone. thats strange I have a family plan with 3 phone of 3 different brands and none of them work well within 2 mile of this intersection. the best reception I get is with a cheap net10 disposable I bought for my 6th grader for a first phone.if you have Verizon get out as soon as you can if you don't have them be thankful and keep who you have.