Needed to use navigation near Empire and could not connect to find the address. This is totally unacceptable right in town.Was this review helpful to you?
The last 2 weeks our reception has drop to almost nothing at home! Super annoying.Was this review helpful to you?
Verizon Buyer BEWARE: I did copious amounts of research before switching from AT&T to Verizon (2 calls to reps, coverage map online, this forum, salesperson at store, word of mouth, etc.). To say that I regret making the change to Verizon is the understatement of the year. Had 1-2 bars when I got home and immediately let the rep know, was told to come back into the store which I did where they changed a few settings, but it was no better when I got back to my place near Delaware and Broadway Dr. in Bend by downtown. Made several calls, and finally got through to their "Tech support" after being on for an hour, they offered me 50% off a network extender, but that resulted in them only discounting by a third once billed and after several calls and lip service, telling me that they had no record of my calls / complaints (albeit I have a network extender in my possession, but no record of the agreement or my call) and somehow that is my problem. They did finally advise me to turn off my wireless while at home using phone and put my number on whitelist, other than that my time with customer service resulted in no real concession on their part. They told me there are further escalation paths if these issue persist as if all of my calls haven't escalated things enough using precious time to get a "utility" to work (i.e. they can strengthen the tower signal), but can do nothing more at this time. I use my phone a great deal (biz and personal matters) and can only hope that with the network extender (charged me $175), the changed settings and needing to turn my wireless off for phone calls to prevent them from dropping and multiple tries to get a call to go through, that I can somehow get "bearable" service while working from home 12 hours / day. I don't leave complaints like this, but I have been so amazed by the awful customer service (& I unfortunately deal with plenty of large companies with poor service, but this is a standout) and the fact that you can not trust whatever any of them tell you in those rare moments they seem like they care just a little (one customer service person told me to read the fine print, when I complained about how much diligence I put forth before switching only to get 1-2 bars after I activated). I never leave complaints, but I use forums like this as part of my decision process when googling cell service in Bend, OR and I want leave my experience on here, as they may have been decent before or in other areas, but I don't want anyone else to have to go through what I have!Was this review helpful to you?
I have nothing but problems with connection when it comes to texting..texts go into draft and have to be resent or I get a nessage after 5 minutes that text failed to go through. I live in the city limits by Costco with lots of neighborhoods. Barley ever get 1 bar. Right now I am on the west side of Bend visiting and have almost all bars. Sprint store told me thete are 6 new towers. Why cannit they do better on the east side. Had Straight Talk..which uses Verizon tiwers and never had a problem. Really not very happy with Sprint.Was this review helpful to you?
Tried Verizon, US Cellular, and AT&T... Verizon stinks- but is the best available for Central Oregon... Have lived in Bend (east side, 97701), South Bend (97702), Redmond (97756), Gilchrist (97737), and now just past Tumalo, between Bend and Sisters (97701). THERE IS NO GOOD COVERAGE!... the Bend area is a vacation destination, one of the best places in Oregon to live... from fancy houses on the buttes, to the Sunriver area, to the richer neighborhoods in Sisters- WE DESERVE BETTER SERVICE HERE! WAKE UP, CARRIERS! O'prah's favorite restaurant in the USA, (The Blacksmith) is here. Brett Favre lives here. Sadly, the "best" carrier for C.O. in general (Verizon), still loses calls, delayed texts ect... Internet access is terribly slow even in the "good coverage areas"... from annoyingly mediocre to very poor at best. If you've lived in bigger cities, you know what I'm talking about. Go with Verizon and hope for new improvements to come soon... my net / data speed feels like I'm stuck in yesteryear here... Samsung Galaxy S4 and their hot new tablet.Was this review helpful to you?
Sprint service in Bend is pathetic. Don't get Sprint if you live in Central Oregon and actually want to use your phone. Piss poor data everywhere. Terrible signal strength almost everywhere. Several places in Central Oregon where the phone says you're international roaming when you try to send a text. Missing texts and missed calls. I wouldn't use Sprint again if it was free. The service here is an absolute joke and pretty much everybody knows it.Was this review helpful to you?
I knew the reception would not be great, however I was not prepared for so many dropped calls and the incredibly bad service. Phones stopped working (partially; unable to leave voice mails with other phone on the plan), have done the "just give us 72 hrs and you'll be good to go" three times, have spent considerable time in the store three times. Staff are very polite, however they do not fix the problem. Customers are NOT allowed to talk to the engineers who might be able to fix the problem, and NO ONE calls back when they promise to. They have my money and the debt I owe for the phones. This is proving to be a VERY expensive mistake.Was this review helpful to you?
Dropped calls and worst customer service ever. They were going to waive termination because of poor service, but added it back on after, and wouldn't take it off. We were stuck paying it. Horrible service and horrible customer service. Avoid Sprint!Was this review helpful to you?
Verizon service sucks no help and no service I paid full prize to get out of service. Management is never available and runs away. Very poor serviceWas this review helpful to you?
Unless I am in downtown Bend or in parts of Sisters wilderness area the the Sprint coverage is not worth a crap. At my home I have one spot that gets reception, Never more then 3 bars. Voice mails and miss calls show up days later. I have called several times to complain and have been told they will SELL me a booster. I asked them why do I have to buy a booster form Sprint to fulfill their contractual obligation? Silence was the answer each time. In the last 18 months I have also lived in East Bend near the Airport and had the same issues. I spend a lot of time in S.E. Bend, S.E. of Rikerts Rd and the lack of reception is worse even with Data (No internet connection). I have asked to be let out of my contract and Sprint will not let that happen. They put me on a new less expensive plan, 2 months later I get a charge of $25 a month for changing to the new plan making it more expensive then my original bill. Go figure? they respond by saying my base rate is less. Must be new math. I have the Galaxy S4.Was this review helpful to you?