Brought my son down to the College campus during summer orientation and the phone worked fine on the campus and even in the dorms, so we got the 'family plan' so he could have one at school. When we took him to start the school year, I don't know what had changed, but the phones were totally inoperable near the campus. Complained to T-Mobile, and they would 'check on it' - but a year later there is no difference... so we're stuck with a phone that is totally useless 99% of the time. Also, whenever I call to talk to customer service from my home in Prineville, the call-center mishandles my call and drops it. The last time was three different people, including a supervisor. In the middle of a conversation, they would say something like "Hold on, let me check on something... " and the 'click', followed by dead air, and after a few seconds, nothing. If they can't even keep their call-center phones on line, you know it's bad!

I can't get any reception at my house at all. I can sometimes get reception at Safeway on 6th. I moved here from CA and Cingular will not let me out of my contract because I signed down there even though I get no reception at my home, work or school here. STAY AWAY FROM CINGULAR! THEY WILL RIP YOU OFF!

Have had AT&T TDMA for several years and it has worked well until recently. Traveled this week from Vancouver, WA to Klamath Falls and had no service or very weak signal in many places that were fine before. Having trouble in Klamath Falls with poor reception and weak signal. Might be time to change.