Spent great deal of time with T-Mobile kiosk in Costco, especially talking about coverage. You can no longer trust sales person... sad. Coverage extremely poor. Don't get "missed call" warning; my wife told me she called several times. Web connect only works great at home within my wireless network. Stuck with contract. Sure wish US Cellular had more current equipment as they have best service in southern Oregon area. Will switch back to them anyway. Smartphones aren't so smart after all.

TMobile offers xlnt plans and great phones. After spending 2 hours with their kiosk at Costco and leaving with an armload of equipment, we were incredibly disappointed to find that we had no 3G coverage and no cell coverage at home. We only live a short distance from the store in East Medford. Talking with their tech supt we learned that reception is a MAJOR issue in this valley and their engineers are aware of the problem but can do nothing about it at this time. Seems somewhat questionable that they would be pushing a service that isn't... .. a service.

T-Mobile frankly told me the reception was poor at my home (after I moved here with a long contract pending -- c'est la vie). T-Mobile reception Good in Downtown Medford, S. Medford; Average along I-5 through most of Rogue Valley. Honest customer service -- not evasive or rude. But POOR covearge in NE Medford suburbs!

When I purchased this plan I did not need a phone other than an occasional outgoing call. Six months later I needed the phone for my job and I discovered how bad the service truly is and how much T-Mobile really doesn't care. I have my phone with me constantly and miss every call because it never rings and the service never connects them to my phone so I never am notified of a missed call. I got up this morning to 6 voicemail messages dating as far back as 3 days ago and not one missed call listed nor one ring of my phone! I bought another phone although this is a current Nokia with internet capabilities. No difference with another phone. I asked T-Mobile to let me out of my contract because I will have to duplicate service to have a phone - they said - "Thanks for telling us so we know where to put towers someday in the future." I am in a major city along I-5 in Southern Oregon - an area well within the coverage map - yet now they tell me it is a designated borderline area - never told me before I purchased the plan for a year. I am very unhappy and advise anyone to steer clear of this company.