Well the use of a "Reception Rating" doesn't adequately reflect my experience with T-Mobile in Philadelphia. When I moved to Philly, I purchased the best phone out there, the Galaxy S2, drooling to take advantage of T-Mobile's "The Nations Fastest 4G Network". So the reality of the situation, while in Center City (where I work and live), I almost always have 4-5 bars of signal which the phone thinks is 4G. However the data service while in 4G is HORRIBLE! Let me say it again, HORRIBLE. Most often my data service is non-existant and if it does happen to work, VERY VERY VERY SLOW. I actually stopped by the T-Mobile store on Market St., and was told that "We know there is a problem with 4G, there is only a single 4G tower for all of Center City. We recommend you put the phone into GSM mode (ie 2G) and us it that way." WOW, so let me get this straight, I just purchased a $500+ phone and you think it is OK to simply use 2G for data.. give me a break! To T-Mobiles credit, I have complained enough that they now credit be $5 / month more than what I pay for the service, so I will stick it out hoping for better service in the future. But for a new customer looking for 4G in Philly, look to Verizon or there, dont even consider T-Mobile.Was this review helpful to you?
what is the point of owing the best phone if you network sucks.Was this review helpful to you?
My signal is getting worse inside my house, and outside. I used to be able to go outside and reliably maintain signal - now that isn't always so. Don't know if this is a function of my iPhone or the towers, but am very frustrated.Was this review helpful to you?
Never get a 4 or 5 bar signal in my house. The most I get is 3 to a 2. Thought Verizon was a great company so moved from Sprint Bad move! UghhhhWas this review helpful to you?
I've had 3 generations of iphones at this location and have rarely seen above 1 bar of phone service. (The data is no problem.) It's a shame that my phone can't be used as a phone.Was this review helpful to you?
Service stinks ! 7yrs ago I had T-Mobile and left. I pick up Tmo 7 yrs later and customer service is still giving the same answer. “ We at Tmo are aware of the prob are Tech team is working on issue but their is no time frame yet until the prob is fixed ” they don't care about their customers.Was this review helpful to you?
Time to leave Sprint... had I known at the time they are selling LTE devices with NO LTE NETWORK I never would have renewed my damn contract! What good is having one of the newest, best, fastest devices out if your stuck on 3G with no LTE turn-on date in the near future??!Was this review helpful to you?
Get reception in my house, but when leaving area goes down to 1 or 2 bars, then none. I work in Center City, and I get zero reception 90% of the time. Instead of even 3G, I get the circle with a line through it. I have to reboot or walk towards Market St. to get reception, which is spotty at best. I've been with TMobile for 7 years, and I love my plan ($) and customer service, but the reception is absolute garbage. I will be cancelling my contract this week.Was this review helpful to you?
Very poor reception in my office on the 15th floor. Some days I can't make a call at all, so I end up using the land line. I don't know if it is an AT&T problem, but I am considering switching to Verizon. My coworkers have Verizon and have no problems at all.Was this review helpful to you?
I wonder if those of you who have such troubles are smart phone users. I have been with T-Mobile exclusively since I first got a cell phone in 2001 and only at the beginning - when I lived in the middle of Nowhere, Suburbia - did I have any trouble with reception. I moved to Near Civilization, Suburbia and my reception was suddenly great. Now, I live in the deep heart of Urban Dreck and my reception is outstanding. I drop maybe a couple of calls a month but my bars are always full. I have never had nor will I ever have a smart phone. Call me a snob but my phone works. Can you say the same?Was this review helpful to you?