I've had my Verizon service for about five years now and I have gone through about four different cell phones. Ranging from Samsung, Nokia, Verizon and my latest is Motorola. I have come to realize that it is not necessarily your service provider but the style phone that you may have. Some of my family members have different style phones but we all have Verizon service and their reception is worse than mine. The only problem areas that I have run into are in the Lynches River area. And everyone seems to drop calls in that area. And depending on the outdoor conditions sometimes in the Elim area it gets choppy. But overall I have been extremely impressed with my Verizon service and have converted some of my friends over from their previous providers. Hope this little bit of information helps.