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Austin, TX Carrier Reviews & Coverage Maps


Rating
1. Verizon 2.4 star rating (2.4 stars | 49 Reviews)
2. T-Mobile 1.8 star rating (1.8 stars | 96 Reviews)
3. Sprint 1.5 star rating (1.5 stars | 125 Reviews)
4. AT&T 1.4 star rating (1.4 stars | 176 Reviews)

Total Coverage 1.7 star rating (1.7 stars | 499 Reviews)
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Sprint

1 Out of 5 (1 star) | Colina Vista Loop, Austin, TX 78750 |

I also have the air rave and sitting in front of the air rave in my home I do not have reception. I have dropped calls all the time. I have never seen 4G like they advertise. everytime I call customer service they tell me the area that I live in has the best coverage ever. They do offer the best plan, but when it comes to coverage and reliability I would rather pay more money and be assured of having coverage and no drop calls. I am constantly on the phone and it is aggravating when in the middle of a conversation, the line goes dead.

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Sprint

1 Out of 5 (1 star) | Slaughter Lane Between Manchaca and Brodie, Austin, TX 78748 |

# of dropped Sprint calls are ridiculous. I'm self-employed and work from home and got a coworking rental space just to be able to not drop off during client calls. Forget conference calls. Just in this past month (Jan. 2015), my Austin weather started appearing as " - - ", the first time I've seen that, bc the reception was so bad. My texts are "Not Delivered" often enough, and it doesn't happen if I text from another area in Austin. Sometimes, the person I call and I have to dial 7-8 times to finish a conversation. Last March 2014, I was told by Sprint customer service to give it a month for them to finish tower upgrades, and that I should call back often, like putting in votes, to get cell tower reception improved in my area. Really?! Sure, nothing better to do. Cell tower reception is leased by the companies anyways, and it's just a matter of how much they want to pay. Beware - Cellreception.com showed me that Sprint has a dead area around my house within a 2-3 block radius, so just bc your neighbor nearby gets acceptable reception with Sprint does NOT mean that you will. I refuse to get in my car and drive a few blocks just to make sure that I don't get dropped from a client call (and how do I stay online at the same time?) To their credit, they're letting me out of my contract without a penalty because I mentioned I would take this to small claims court if it weren't remedied. Customer svc. is courteous, but Sprint certainly is no longer the #1 best cell service as rated by consumers as they were before. Going to try AT&T or Verizon again.

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T-Mobile

1 Out of 5 (1 star) | West Oak Hill Austin Tx, Austin, TX 78763 |

I just got T-Mobile two weeks ago and extremely disappointed. I haven't been able to make a phone call without it either dropping the call or it will cut off so bad during a conversation I end up hanging up in frustration. My husband even got the booster for the house which didn't make a difference. They have great customer service but without a good connection doesn't matter how friendly or helpful they are.

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T-Mobile

0 Out of 5 (0 stars) | 3603 Crownover Austin Tx 78725 | 969 and Hornsby Rd., Austin, TX 78725 |

No data or phone reception in East Austin CR 969 from Decker Lane all the way to the Austin Colony neighborhood past the toll. Please bring T-Mobile towers this way. I left AT&T and I think I made a big mistake so please help us.

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Sprint

0 Out of 5 (0 stars) | DOWNTOWN - East Austin, Austin, TX 78703 |

Service is a joke for such a high rate. As mentioned above I do not see how this guys can be in business.

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T-Mobile

5 Out of 5 (5 stars) | The Preserve at Lakeway | Lakeway Blvd. and RR 620 S, Austin, TX 78734 |

I've had T-Mobile since 2002 (Voicestream back then) and have always had superior service to the majority of my friends who all followed each other to AT&T so that they could pay twice as much every month for inferior service. I'm still baffled that Steve Jobs allowed Apple to become AT&T's little daughter for 2 freaking years when the I-phone first came out. Most dropped calls and slow moving internet complaints still come from friends and family stuck with AT&T.

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T-Mobile

2 Out of 5 (2 stars) | Downtown, Austin, TX 78701 |

Moved from AT&T to TMobile this year because of price. Get very poor reception even in downtown. Cannot use my phone at all during large events - even though all my colleagues and friends phones on other carriers work well. Can't get service between here and Dallas for GPS except right around Waco, and can't get any service when I drive east. Have to use printed maps. No signal in East Texas. Will be switching back to AT&T or to Verizon. Price isn't that big of a discount to have such poor service.

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Verizon

5 Out of 5 (5 stars) | Scofield Pkwy. and Mopac Expressway, Austin, TX 78727 |

I left AT&T Wireless as their service in the 78727 was spotty and I found I was missing every other call. I switched to VERIZON Wireless - what a great service. Calls never get dropped, clarity is perfect, network stable and dependable. I actually pay $5 less per month with Verizon than I paid AT&T. Very happy with Verizon - havent had any issues or dropped calls

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Verizon

1 Out of 5 (1 star) | Dean Keaton, Austin, TX 78705 |

The good: Voice talk and text was good. Voice talk wasn't perfect, but good enough..better than Tmobile. The bad: Weak signal for data. At work, I missed a video conference because my signal was to weak. I didn't have this issue with Tmobile(my previous provider) at the exact same location. Retail stores are horrible- I went to the North Lamar Verizon store location and the service was horrible. In addition, the store was run down and only had a few phones on display. T-Mobile beats the retail by far. For the $50.00 difference in cost on montly bills, I switched back to Tmobile. T-Mobile has a lesser talk quality, but as far as everything else goes T-Mobile is just as good and significantly less expensive.

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Verizon

1 Out of 5 (1 star) | Merrilltown Dr. | Merrilltown and MoPac, Austin, TX 78728 |

Have almost no reception in buildings upstairs or down. Had to purchase an antenna and signal booster to get one or sometimes two bars. Usually I can get a signal outdoors. I Our phones are a Apple 5s and an LG. I used to have an old US Cellular Motorola flip phone which worked well here, but we upgraded and changed service providers and have had a bad connetion ever since.

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Sprint

1 Out of 5 (1 star) | 35 / 45, Austin, TX 78728 |

Brand new note 4 in a supposed best area on map and I get tossed into 3g all day, with occasional drops in coverage completely. I renewed for Spark, which when it does work, is no faster than 4g on my old note 2.. how they can run their business like this and not be sued for massive fraud is beyond me..

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Sprint

0 Out of 5 (0 stars) | E Riverside | Grove Blvd., Austin, TX 78741 |

Have tried to use service all over Austin, and can make a call about 20% of the time. Cancelled service, and received another bill for $96 AFTER service was cancelled... $91 for "service" plus late fee. Payments while service was actually on were on automatic payments, and were never late. Sprint rep advised me that porting number would cancel service- now Sprint says that information is wrong, and tough luck- pay the bill. I paid $91 a month for 2 years, and was barely able to use the phone.

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Verizon

5 Out of 5 (5 stars) | Apache Shores | General Williamson and 620 , Austin, TX 78734 |

No problem with reception. Just wish that Verizon customer service did not suck so badly. Whenever I go into a Verizon brick / mortar location I fell like I've stepped onto a used car lot. No one seems to know the products and forget about trying to get a faulty phone fixed. It's always sell, sell, sell. If I could guarantee reception with another carrier I would kick Verizon to the curb.

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AT&T

1 Out of 5 (1 star) | Frost Bank Tower Area | Congress Ave, Downtown Austin , Austin, TX 78701 |

I have had AT&T or its successor since 1996. Coverage seems to have degraded in Austin recently. People cannot hear me on my phone on a regular basis. I highly recommend going with another provider. My second iPhone 6 has not improved the situation.

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AT&T

1 Out of 5 (1 star) | Frost Bank Tower Area | Congress Ave., Austin, TX 78701 |

At times, people cannot hear me at all. I hear them fine. It depends on where I am driving. SW Austin has known dead-spots and I have lived with this a long time. Driving downtown on business calls is wholly unsatisfactory - my reception to people going in and out depending on where I turn my vehicle. It projects a feeble and weak business posture to field business calls on a phone where people can't hear you. I am trying to switch to another carrier. My second iPhone 6 has not fixed the problem.

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AT&T

1 Out of 5 (1 star) | Duval | 42nd, Austin, TX 78751 |

I am in house and ideal location (open location no big buildings not many trees, neighborhood with spread out small wooden houses, central city location) 4G reception. I am getting one bar to two bars most of the time. Am new here and have not tested GPS but I doubt it is going to be useful and am on this website today looking at different carriers. Am really disappointed to see what poor coverage all the carriers are giving in a progressive city, like Austin. Sounds like Austinites ought to stand up and force the issue.

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Verizon

1 Out of 5 (1 star) | Mueller, Austin, TX 78723 |

Get junk service in my apartment with an extender. Constant dropped calls or the calls just don't come through. If it weren't for wifi my phone would be useless at home. It is SO frustrating! I don't know that anything would work better. We got amazing service in Houston, what's the deal Verizon?!?

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T-Mobile

1 Out of 5 (1 star) | Avery Ranch | Parmer Lane, Austin, TX 78717 |

I signed up for T-Mobiles Family Plan several months ago thinking it was a great deal under $40 a month unlimited. Boy was this a mistake since then I have had nothing but problems one bar on my phone 75% of the calls I make and receive are dropped call failed, numerous text messages not delivered. The service is horrible disgusting. T-Mobile should not be allowed to sell this service or I should say NON-Service for any price until they improve it is just plain awful period. In addition to this when I called T-Mobile twice now for help to tell them about this, I was told they would call me back by the end of the week 2 times they never called me back at all. They know their service is awful at least in the Round rock, Cedar park, Avery Ranch areas if not a wider area and they continue to sell something that does not work and when you complain about it they dont call you back. I will be cancelling this horrible service today. Stay away unless you like 1 bar and constant dropped calls and non delivered texts all the time.

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MetroPCS

4 Out of 5 (4 stars) | East Austin, Austin, TX 78702 |

the coverage is pretty good but I've never seen data above 10 mb / s for my 4g phone otherwise it has good signal

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Sprint

1 Out of 5 (1 star) | Mc Neil Austin Tx, Austin, TX 78758 |

I live around Austin area my reception sucks! We need more towers on the area we're paying to much for less that's not fair for the price and insurance that doesn't cover anything... im ready for my contract to be over. I heard great things about t-mobile.

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Carrier:

AT&T
Sprint
T-Mobile
Verizon
Cellular One
Cricket
MetroPCS
US Cellular


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