While the speeds are fast in some area's, 1 / 2 of Westlake Dr. is either in E service or not working. The maps says 4G LTE but, its not accurate. In addition, the network is slow in downtown, zilker, and tarrytown. NO service when entering buildings in this area. Verizon is better option.Was this review helpful to you?
I can't reliably make or receive calls at home. I've never seen either 3G or 4G on my phone while at home, except for one time. It lasted about 15 minutes. Unfortunately, I didn't have to call anyone at that time.Was this review helpful to you?
Moved to Austin, TX from another state a month ago. I have had very poor service on all the lines on my family plan. Tech support suggested putting a booster in the house but that does not help when I am not at home because calls drop all the time, even with wi-fi turned on and connected. After being with T-Mobile for over 10 years should I reconsider switching? I don't think T-Mobile is listening to the customers. Revenue cannot happen without customers. Think about that T-Mobile. I urge anyone experiencing the same dilemma as me to post a note, voice your thoughts so that T-Mobile does something about itWas this review helpful to you?
Am visiting from west Texas... I had no idea that Austin was still 3G with Sprint. I'm a 10 year customer but I can't and won't stay with Sprint with that kind of coverage in a major metro areaWas this review helpful to you?
Hit and miss - mostly miss, was wondering why no replies to texts - becausee morph sent or do not receive replies. Poor reception and chronic dropped calls, I do receive iPhone messages to my iPhone but other carriers - not good. Heard all carriers are bad. What to do?Was this review helpful to you?
Have constant dropped calls and seldom more than one bar signal strength. Horrible service! Reviews suggest other carriers are little if any better. What to do??Was this review helpful to you?
No reception in house. Minimal outside on porch. Expensive. Will switch providers soon when I figure out who has the best reception on the east side of Austin. Leaning toward TmobileWas this review helpful to you?
I live very close to tower and I get a very strong signal when initially connected to the strongest cell, but T-Mobile quickly rotates phone to weakest cell and phone drops off network inside my home. New phone from t mobile did the same. Area has too many customers, T-Mobile no longer able to offer reliable phone service as a result. If you used to have good service, it is likely degradation of that service is due to T-Mobile selling more plans than they have the capacity to reliably support in your area. I had a fun ride while it lasted, but T-Mobile's wonderful customer service is now just chrome plating on a turd.Was this review helpful to you?
Calls drop on a regular basis. Only using this phone for business. Most disconcerting.Was this review helpful to you?
Very poor reception of data in the area. good prices for service but can't use data until you drive out of the area. this goes for Virgin Mobile as well because they use the Sprint network also.Was this review helpful to you?