I recently updated my phone, to what was supposed to be a better version for my phone, IT WAS A DISASTER! I had so many problems out of the Samsung Galaxy s5, I was dying to get out of it. I decided to go to the Sprint store to see what my options were. Soon as I walked in, I was greeted with so much energy, and excitement, the place just had a really cool atmosphere, One of the agents walked up to me and offered help, The gentlemen's name was Everett, he was very soft spoken, but very polite, and knowledgeable, about the device, all of the devices as a matter of fact, I felt he was the guy for the job, after I pleaded to just get out of the s5, he went over my options, and asked what budget I would like to stay in, needless to say, I walked out with a great phone, carefully explained to me the differences between my old and new phone, my new estimated bill amount, and also some REALLY, REALLY, REALLY GREAT freebies included with my upgrade, I was there for a little while, but I had so much information that needed to be transferred, and this guy made it all enjoyable. If you are ever in need of a Sprint Store, look for this one, and Let Everett take care of you, it will be a remarkable experience. I was just WOW"ED at my experience here. ABSOLUTELY AWESOME CUSTOMER SERVICE!Was this review helpful to you?
Coverage is fairly poor for being in a major city. Funnily enough, my roommate consistently has better coverage with T-Mobile. I never would have guessed that.Was this review helpful to you?
Sprint is evil. They should be shut down and sued into Bankruptcy for fraudulent practices. I left AT&T after many years. HUGE mistake. Sprint coverage is nonexistent and frustrating.Was this review helpful to you?
I have to go outside to make phone calls. Absolutely no service indoors and even stepping outside, I only get 3G and the phone drops calls 90% of the time. I recently switched from AT&T and needless to say, I will be going back. The price for what I needed was a little cheaper at Verizon, but the reception in this area as well as many other areas throughout dallas are absolutely awful. DO NOT switch to Verizon if you live in the Dallas area, terrible.Was this review helpful to you?
I switched to T-Mobile cause my old phone broke... ..very very very devastating and biggest mistake... .iv called customer service plenty of times and nothing was done... just made it worse... I can't access Internet and my mins kept dropping faster than usual... ..Was this review helpful to you?
Horrific signal reception within a 2 mile radius of this location (-120+ db). Pretty central location in Dallas to not have mobile phone service in my opinion.Was this review helpful to you?
This is the worst service I've ever had. When calling people I have to call several times because the first few result in me not being able to hear on my end. Although I have unlimited 4g, I am seldom able to get an Internet connection. Save ur time and money and go with any other carrier.Was this review helpful to you?
Reception SUCKS everywhere in this area - with or without pricey boosters. One bar at best in the house - can squeeze 2 bars if I go to the upstairs front window and lean forward. Total dead zone. Actually contemplating a land line... in 20 f'n 15. @#!$% AT&TWas this review helpful to you?
The representatives in their stores, miss represent the contracts with upgrades on their products. I donated my old phone to men / women in our armedcservice. And I received money doing this, which I used toward the new products. I was lead to believe at that point the old phone was paided in for in full. Well I was wrong..Was this review helpful to you?
The reception in this area sucks. I called Verizon to see if they can do anything about it and nothing was resolved. In comparison my partner has AT&T and his service is stellar. I have to walk outside to make calls and even then the signal is very weak. Right now I'm pressed against a window to get service because its raining outside and I have one bar. I've been with Verizon for almost 15 years and now I'm about to switch. It's a shame.Was this review helpful to you?