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Over the last two months, I would say I've dropped at least 75% of all incoming or outgoing calls. When I called customer service, their solution was to extend my contract another 2 years and get $150 credit towards a new phone. As for general service, I use this phone for business all over the city. I've not noticed any hot or cold spots, except that on my phone the entire city is a cold spot for reception. I hate this thing now.

The reception really sucks here in this part of the town. Otherwise the reception is OK to GOOD. I had a better reception with T-mobile. Now I cannot receve any call when I am in my apartment.

Very good around town except entering freeway near Sunland Park.

Horrible reception for who knows what reason! I get full signal at the stop light at Mesa St. Festival Dr. to Stanton I have maybe 1 bar of reception. Unable to get a signal until I hit Stanton. Yes we're in the mountains but we're at the bottom and the towers are at the top. I live on this sucky street and will switch to AT&T before I move out of my nice apartment. T-Mobile says that they'll have the problem solved in 90-180 days. But after 5 years of being a customer since it was VoiceScream Wireless it hasn't changed.

It is almost as if this street is in a reception "hole."

I have had Cingular for over a year now, and I hate their reception. I get a lot of dropped calls, my service jumps back and forth from Juarez cell phone providers (Telcel, Movistar and a weird 334-03) so I cant make / receive calls, and if I do I am roaming. I am sick and tired of this, and all of what Cingular tells me is that there is nothing they can do about it. I pay a good amount of money for my plan (which sucks since I rarely have service). If you keep encountering problems with whoever you have service, file a complaint with the FCC. I just filed mine, I mean you have to do whatever it is so you can get your moneys worth, and if they dont listen someone will. I am curious about trying Ampd or Helio does anyone know anything about their service? Thanks

I have NEVER had a problem with service and I've been with Sprint for over four years.

they dont have any metro PCS store in el paso tx thats sucks, its the best company for long distance call

There is no 3g whatsoever on the entire Westside in El Paso Tx. We got 3g since September 2009 only in downtown Mesa St. and the Eastside, but they left the entire community of the Westside with no reception on 3g; Even Cricket has coverage in those areas.

With Sprint, at home, I get either 0 or 1 bar; about half the time, no service at home. Also, no service in the hospital at 1625 Medical Center in central El Paso 79902. Mostly decent service elsewhere on the westside, except frequently calls diverted to phone mail even when phone is on, what's that? I am definitely looking for a better mobile service.