Carrier / Rating

Location / Comment

Date

Before I renewed my contract in Dec 06, my whole family used Nokia 3220 and we never have any problem with drop calls or bad reception. After we renewed the contract and got new phones i.e. Samsung 707A, LG 400 and LG 500, we have nothing but problems, drop calls all the time, cannot make calls from some part of the house. Sometimes I called my husband phone but it did not ring and there was no miss call. It got so bad that my daughter returned her phone to Cingular (AT&T) and went back to use her old Nokia 3220. So far she does not have any problem with the service, makes me think that it is the phone and not the network. My husband and I still use the new phones and fight the drop calls every day.

I have had nightmare after nightmare with Cingular. I stopped getting decent service after being on their plan for about 2 years, and they were still over-charging me! Calls were dropped in major areas (like Hwy. 35 in Austin), people could call me but I couldn't call them, and I was roaming in places that should have been covered under my plan. After paying the outrageous early cancellation fee, I moved to AT&T and had to deal with the problems they had trying to keep the same phone number with a different carrier. After a month of good service with AT&T, they were bought out by Cingular and, sure enough, my service started getting worse after a couple of months. Their customer service was abysmal, the phone service was lousy, and my bills were always higher than they should have been. STAY AWAY FROM CINGULAR! I got fed up and paid another cancellation fee and have been happy with Verizon ever since!