The phone constantly drops calls. I am lucky to ever see three bars and when I do, they don't last. I have been a long time customer, living elsewhere, but here I am just waiting for my contract to expire.

Reception has gotten worse each year. In doors poor reception. During the storm (Isabelle) NO SERVICE!

sometime I get 2 bars outside but when I enter my house I have to walk around looking for a signal. I,m lucky if I can get 1 bar and shall I say 3G what is that. Wish I had stayed in the CNU area where I was. Come on AT&T u can do better.

Always have full 3G all around CNU and surrounding Newport News. My friends have Sprint and AT&T and they don't even get service in the dorms, have to go outside for a phone call.

Rarely get bars in the house. They come and go. Going out to the street sometimes works. It's not just T-Mobile, neighbors with other carriers have the same problem - it's the location near the James River.

Zero reception inside the house, it is pretty bad. If I go outside to the yard I may get some, but even if I am lucky to get a call out it takes a minute and the call drops. My friends have Alltel / Verizon and don't have the same problem.

AT&T just erected a new cell phone tower about 1.5 miles away but reception has not improved

To be bluntly honest, the only reason I switched to Alltel is because my work pays for a line, and with Alltel I could include all my personal numbers in My Circle, not go over my minute balance, and not have to pay for my own personal cell line. I had Sprint for about 4 years, and coverage wasn't bad. Signal would go up and down a lot and there were a lot of places the signal faded down to nothing inside. But now, with alltel, I was extremely surprised at how well the coverage is here. I can use it in the stairwell or elevator at work. Brick and lack of windows doesn't seem to phase the signal as much as it use to with my former provider. Alltel does drop down to a couple bars in areas where Sprint would cut out. Pretty much everywhere I've been, inside or out, Alltel has worked for me. The signal stays usable in most parts of large buildings like Wal-Mart and Patrick Henry Mall also which is tough for any provider. Switching my line over to Alltel worked out great for me.

I've had T-Mobile and Sprint, neither one has worked great in this area. All my friends who have Verizon get great reception here. I don't have Verizon because they wanted a $1000 depositfrom me! Rediculous!

i have reception almost everywhere I go except for walmart's. The air card that they sell now is great too

I get zero to one bars at all times, inside and out. Frequently get dropped calls.

Ok, I have had T-Mobile for like 6 years. The reception is ok but not good enough, especially in willamsburg. Finally after giving my account away to a family member I said goodbye and went to alltel--the best decision I ever made. Wow, I get reception everywhere! in places I wouldnt dream off with tmobile! even where I work!there my circle is the best, I got 900 minutes I hardly touch with me using my ten friends and mobile to mobile free nights and weekeneds-- I really recomend alltel!

I never have a problem getting reception. Others with different service have trouble getting a signal in places where I don't. Rarely dropped calls. Can talk through bridge tunnels. Even get a signal inside of most buildings. I even get a signal at the Jamestown 4H near Surry. Verizon has horrible phone selection and none with wi-fi so that you can use your phone as a modem. They also lack smartphones with quad capabilities for use in international markets when traveling abroad. Aside from that, I have no complaints out of 7 years of service.

Poor when I am inside, but the moment I go outside, signal improves

Worst in the area. Dropped calls, no connectivity to delayed voice mail. I can't wait till contract is up!

i have had T-Mobile for 5 years I have never really had a problem with service. great reception in my apartment / townhouse and around hampton roads. I have been at a friends house in va beach 1 mile from the beach and didn't get service really at all. if I did it dropped me quick other than that I love T-Mobile great customer service whenever I have had to call them

I have to go outside to use the cell phone. Often there is a delay in even receiving voice mail... it comes in an hour or two after it was sent to me! Reception is very poor and it is frustrating to pay for service you don't get... .

Blame the HOA near Menchville for your poor reception. They won't let T-Mobile place a tower there.

occasionally a one bar, but primarily no service as I approach menchville hs and head towards the marina. many in our condo area have other services, with similar results. there is antennae ver close to the park, yet very poor reception. we usually get ok reception in the park area.

No problems making / receiving calls in my condo. Can carry a call from Denbigh to VA Beach without dropping. Did have some spots on RT 17 S in Isle of White where I picked up no svc. I also use a Verizon v710 and svc is excellent on it as well. It had svc south of the James when my Alltel didnt.