I decided to try Verizon when I saw them now selling service out of the new Wal-Mart. I've got some family in Roanoke that's always bragging about them. Even though I had an Alltel line I decided it would give me free mobile-to-mobile minutes to my family on Verizon. But it was the worst mistake I'd ever made. Verizon may be good for bigger cities but it's horrible here. Verizon says they'll improve in the future but co-workers at Crutchfield say they've been saying that for years. It's not bad in downtown Norton, but through Wise County, I spend so much time in 'Extended Network' roaming on Alltel. Coeburn, Wise, Big Stone, many places in Norton including Guest River, Ramsey, and past the Dollar General going toward Appalachia it's the same story. Texts don't get delivered sometimes because I'm roaming. I've called Verizon numerous times to complain but they keep telling me to bring the phone to the nearest Verizon store to get it checked out, THAT'S IN KINGSPORT. Wal-Mart only sells service they are not a full service retail location. Check all the small print and be sure Verizon works at your house before you buy because in a lot of places in Wise County and Norton it's just paying more for worse service than Alltel will give you. I guess including roaming on Alltel it's not totally bad, but it will hold onto a bad Verizon signal until it completely fades out before switching over. Just looking back on my decision, it seems I made a bad move paying Verizon's prices, getting fewer minutes, fewer texts for the price, and having worse coverage.
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