Verizon has no reception from Concord, VT all the way to Lancaster, NH. They have no customer service there either. I finally cancelled my contract and have to pay the early termination fee because Verizon is relentless in getting their money at the expense of losing a "customer." As I told them, I was not a "customer" because if I was, I would have recieved something for the money I gave them each month. Customer service ALWAYS tried to return my calls by calling my cell phone. If I went to St. J, I would get their very old message. Now that I owe them the early termination fee and cancelled my contract, the collections department for the termination fee and the "retention department" call me at home!