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These are the cell phone dead spot comments for Nebraska. Reception
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38th St. / Lincoln Blvd. intersection, Omaha, NE 68131
Thu Nov 02, 2006
Have used Alltel on 2 identical wireless phones with good reception for 1-1 / 2 years. Suddenly, around Oct. 20 or so, lots of dropped calls started. On Oct. 27 unable to make or receive any calls around 38th and Lincoln Blvd, 38th and Hamilton, and in downtown Omaha, Nebraska. When someone calls, no ring-- but call rolls directly into voicemail. Nor can I make an outgoing call, the menu reads "calling" and then drops, and reads "call failed." Cannot make or receive calls in my house or outside anymore. The only way I know someone has called is when I hear the beeps signalling that there is a voice message. This continues to be the situation and it started simultaneously with both phones. This is affecting everyone in my neighborhood who has Alltel Wireless although Alltel is denying that they know of any other problems than mine. On Sat. 10-28-06 talked in person with Alltel retail sales rep at Omaha store who admitted that since Oct. 19, Alltel's signal in the mid-town Omaha area is being "interfered with" by recent changes that SPRINT has made to its towers. Asked when these issues would be resolved and she said it is unknown. She offered to replace the phone, just in case it was an "equipment issue" and then when she saw that I had had the phones for more than 1 year, said warranty had expired and I would have to buy a new phone if I wanted to find out if the problem was in any way related to equipment. When I pointed out that I had had nearly perfect service with Alltel in my neighborhood for 1-1 / 2 years and that I did not want to pay for service that is no longer available in my neighborhood or in my home, she smartly told me that I needed to "read the contract" and I would see that Alltel does not "guarantee" service in all areas of Nebraska. She advised that if I broke the contract I would be required to pay a $200 termination fee. I have been on the phone (land line) for several hours with Alltel techs who cannot resolve the mystery. After 2 hours with 2 techs, a 3d tech said that he was able to see nothing in the computer system to show that I had called before, nor could he find anything that had been "written up" about my problem by the prior techs to whom I had spoken. He did not understand why a "trouble ticket" had not been opened as of my first call on Sat. Oct 28. At this point, Alltel techs state that they are unaware of anyone else in the mid-town Omaha area having problems with reception, and that they can offer no resolution to the problem, other than to have me pay for a service that has been taken away. I am wondering if the real deal is that they have upgraded or changed their signal and it is somehow no longer compatible with the phones they sold before, but they do not want to be put to the expense of providing new ones to their customers? If anyone else reading this lives in the mid-town area of Omaha (38th st, 36th St, etc) and is having the same problems, call them so they can know that it is not just one customer experiencing this. If anyone has any suggestions that can help, I appreciate your response. If this is not resolved soon, I will never use Alltel again and will make a point of telling all of my friends and business acquaintances never to buy Alltel service.
36th / Capehart Rd. intersection, Bellevue, NE 68123
Sun Sep 10, 2006
0 to 1 bars at home. Calls are dropped, static present, garbled voice etc. Cingular even gets frustrated now because I use only my cell phone to call them to complain! They can't understand me and ask me to call back on a land line. I tell them that this is what I put up with all the time, that they need to fix the problem. They claim they don't have any control over radio signals.
The reception up here is horrible. The only way to receive incoming calls is to go to our upstairs. Same way with dialing out. I agree with what the farmer from Ewing, NE said, this area sucks for service!